Collections Manager

2 weeks ago


Houston, United States THE SHELLY GROUP Full time

Overview:

We are seeking a highly motivated and experienced Collection Manager to join a growing, stable credit union. As the Collection Manager, you will be responsible for overseeing the collection process and ensuring timely and accurate payment from customers. This critical role requires strong organizational skills, attention to detail, and the ability to communicate with customers effectively.

  • Must have experience with consumer and mortgage collections.
  • Commercial collections experience is a plus.
  • Must have experience with liquidation and working with 3rd party vendors.
  • Must have collections experience in a bank or credit union.

Responsibilities:

- Manage the collections process, including monitoring overdue accounts and contacting customers for payment

- Review and analyze customer accounts to identify delinquencies and develop strategies for resolution

- Utilize financial concepts and knowledge of debits and credits to reconcile customer accounts

- Collaborate with internal teams to resolve billing discrepancies and address customer inquiries

- Maintain accurate records of collection activities and update account information as needed

- Stay up-to-date on industry regulations and compliance requirements

- Assist with training and mentoring collection staff as needed

Experience needed:

  • Prior collections management experience in a bank or credit union
  • Proven experience managing a collections team
  • Consumer and mortgage collections experience
  • Commercial collections experience a plus


This is an on-site position--no hybrid or remote.


Competitive compensation package, including benefits such as health insurance, 401k matching, and paid time off.


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