Shift Lead

Shift LeadOpen the store and manage all required systems start-ups, cash handling, and ensure the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries. Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers. Model and deliver a distinctive and delightful customer experience. Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience. Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.Hold store keys to open and close without management as necessary. Assist with and coach other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assist manager or assistant store manager in reviewing order exceptions on order release day and assist in reverse logistics. Assist manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions. Maintain accurate inventory counts; maintain the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensure proper signage is displayed at the store to support accurate pricing of products. Ensure any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assist with separation of food items and product placement as specified by policies/procedures. For consumable items, assist in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensure compliance with state and local laws regarding regulated products. Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Attends training and completes PPLs requested by Manager. Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.Employment Type: Flexible hoursPosition Title: Shift LeadCompany: WalgreensJob Function: RetailStore: 17471-ESSEX JUNCTION VTPay Type: HourlyStart Rate: 18Max Rate: 21External Basic Qualifications: One year of prior leadership, supervisory, or retail key holder work experience. Must be fluent in reading, writing, and speaking English.Preferred Qualifications: Prefer the knowledge of store inventory control. Obtains and maintains valid PTCB certification or pharmacy license as required by state.