Customer Relations Representative

3 weeks ago


Johnstown, United States Alicia Rogers - State Farm Agent Full time
We are seeking a friendly and detail oriented individual to join our team as a Customer Relations Representative - State Farm Agent Team Member in our insurance agency. As a Customer Relations Representative - State Farm Agent Team Member with Alicia Rogers - State Farm Agent, your main objective will be to provide exceptional customer service to policyholders and address their inquiries, concerns, and requests. You will act as a liaison between clients and the agency, ensuring their satisfaction and resolving issues in a timely manner. The ideal candidate should possess excellent communication and problem-solving skills, as well as a genuine passion for helping others.
 
RESPONSIBILITIES: 
  • Serve as the primary point of contact for policyholders, responding to their inquiries, concerns, and requests via phone, text, email, or in-person.
  • Provide accurate and detailed information about insurance policies, coverage, claims, and billing.
  • Assist clients in policy renewals, modifications, and cancellations.
  • Handle policyholder complaints and escalate complex issues to the appropriate departments for resolution.
  • Process policy changes, endorsements, and updates in accordance with established procedures.
  • Collaborate with underwriters and claims adjusters to address policyholder concerns and facilitate claims processes.
  • Maintain accurate and up-to-date customer records in the agency's CRM system.
  • Follow up with policyholders to ensure their satisfaction and address any outstanding issues or questions.
  • Provide guidance and support to policyholders in filing and tracking insurance claims.
  • Assist in resolving billing discrepancies and payment-related inquiries.
  • Stay up-to-date with insurance industry trends, products, and regulatory requirements.
  • Collaborate with other team members to continuously improve customer service processes and procedures.
  • Adhere to company policies, procedures, and regulatory guidelines.
QUALIFICATIONS:
  • Proven work experience as a Customer Relations Representative - State Farm Agent Team Member  or similar role.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong problem-solving and decision-making abilities.
  • Empathetic and patient approach when dealing with customers.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Proficient in using customer service software, CRM systems, and other relevant tools.
  • Detail-oriented with excellent organizational skills.
  • Ability to work independently and collaboratively as part of a team.
  • High level of integrity and professionalism.
  • P & C License – or willing to obtain
  • Life & Health Licenses – or willing to obtain
BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days) after first 60 days
  • 1 Friday off/month that does not count against your vacation/sick time after first 60 days
  • No holidays or weekends
  • 5% 401(k) match
  • Long-Term and Short-Term disability
  • Life Insurance
  • Supplemental health insurance - NOT major medical
 

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