STORE MANAGER

2 weeks ago

Overland Park, United States Scooter's Coffee Full time

Store ManagerStore managers execute the daily operations of cleaning checklists, stocking checklists, training new hires, accountability with upselling, training and accountability with the Amazings, and leading store rushes. We believe store managers should be viewed by employees as leaders through their actions and not their title; maintaining professional boundaries while also building connections and relationships with employees.Store managers should have the bandwidth to:Motivate employees to meet job expectationsHold employees accountable to job expectations (this includes tough conversations, verbal warnings and written warnings)Train and develop employees to be successful in their position as baristasSee what needs done throughout their shift and delegate to the team to complete what's necessaryHold themselves accountable to company policies, expectations, and core values without being prompted by upper management.Lead a morning rush with excellenceEnsure baristas are delivering in The AmazingsManage the store in the event the store manager is absent for a short or long period of timeManage cash logs, overages and shortagesHandle scheduling conflicts and emergency changesResolve customer complaintsResolve employee complaintsAssistant managers work a variety of morning and evening shifts, weekends and weekday shifts. In addition, this position will be on call in the event of an emergency at the store. Their shifts, for the most part, are the opposite as the store manager. They work 32-40 hours per week.An assistant manager may also be responsible for store tasks such as:Bank DepositsInventory (weekly or quarterly)Ordering (Harvest, RedBull, Dairy)Conducting interviewsSchedulingUpdating store documents (COGS doc, Cash Verification, inventory, payroll, etc)Daily responsibilities include:Training new hiresOngoing development of new and seasoned baristasCleaning/stocking - delegating & holding baristas accountable to cleaning checklistsDisciplinary Action - hold tough conversations, verbal warnings, and write ups.Shift coverage - handling shift coveragesOn call - be on call for emergency shift coverage or field phone callsCulture - make sure the team is upholding Scooter's Core ValuesComplete any tasks the store manager delegates

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