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Technical Writer

1 month ago

Cary, United States Integrated Resources, Inc ( IRI ) Full time

Provides documentation contribution as a member of a multi-disciplinary team in the Research and Development division. Develops, writes, and edits material for the operating system, system updates, user and installation/configuration manuals, and data sheets in print and/or electronic media. Attends meetings related to development of the product. Manages time sensitive projects ensuring adherence to technical documentation processes.


ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:

• Writes and edits technical documents in compliance with quality system and regulatory requirements.

• Arranges the material to promote ease of use and fast access to needed information.

• Looks for ways to perform tasks that are easier and/or more efficient or that increase the margin of safety.

• Harmonizes technical communication deliverables with product branding and messaging.

• Researches existing procedures and interviews Subject Matter Experts (SMEs) to acquire source data and determine documentation requirements.

• Translates engineering data into procedures and instructions suitable for use by the intended users.

• Publishes final document in a DITA, Adobe and Word desktop publishing environment.

• Supports and participates in documentation validation.

• Maintains open communication with subject matter experts (SMEs) Service, Marketing, Training, Engineering, and Sustaining Engineering. Provides these teams with feedback and support on technical issues.

• Creates and manipulates electronic files for archiving, on-line documentation publishing, and printing.

• Develops, recommends, implements, and adheres to technical documentation standards, communications, including templates and style guides.

• Coordinates the printing, electronic publications, and distribution of technical documentation.

• Disseminates documents for technical review and serves as collection point for feedback.

• Serves on project teams as assigned.

• Verifies information in Agile.

• Demonstrates ability to manage multiple, cross functional projects.

• Possesses strong interpersonal skills with ability to promote team interaction and execution to streamline processes and to look at new technologies.

• Builds consensus with partners by considering input and promoting trust between various functional areas.

• Synthesizes complex information gathered from a variety of sources and disseminates to others.


EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS:

• 4+ years’ experience in technical writing / publishing or equivalent experience.

• 4+ years’ experience utilizing a structured phase gate product development process.

• Technical aptitude. Ability to read and interpret engineering source data to include specifications, drawings, and parts lists.

• Experience with Darwin Information Typing Architecture ( DITA) and the DITA Open Toolkit

• Desktop publishing experience with Adobe products (e.g. Photoshop, Indesign, Illustrator)

• Working knowledge of Microsoft Office

• Nice to Have: Experience with Cloud-based Technologies and/or Cloud-hosted Products

• Required: Experience with Oxygen authoring tool

• Nice to Have: Experience with a Source Code Management tool (SourceTree, GitHub, Bitbucket)


Location: (100% remote allowed or is hybrid work needed? If onsite, what location?) Raleigh preferably. Remote for now, but ok to come into office if needed.


Timings : 8AM-5PM EST