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Incident Management Specialist

2 months ago

Rosemont, United States Motion Recruitment Full time

Incident Management Specialist


Job Type: 6 month contract to hire

Rate: $50/hr W2

Location: Rosemont, IL

Hours: 8 am - 4:30 pm CST, M-F


Duties:

  • The Incident Analyst will be responsible for driving service-excellence leveraging best practices and incident, problem management processes and tools to restore services to their normal operating state within agreed upon service level expectations.
  • This position will effectively manage the lifecycle of major incidents to the point of root cause, provide metrics on incidents and problems, and work to identify improvements that will ensure stability and pevent incidents from reoccurring.


Required Skills and Experience:


  • 3 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management
  • Knowledge if ITIL best practices.
  • 1 - 3 years Incident Management Experience
  • 1 - 3 years Problem Management Experience
  • Able to demonstrate efficient time management skills
  • Able to strive for quality and accuracy within deliverables
  • Must have a passion for working with various groups and technologies.
  • This position must pass a post-offer background and drug test.