Field Engineer

Job Overview:We are seeking a highly capable Field Engineer who thrives in client-facing environments and has a strong background in networking and end-user support. This role plays a critical part in the success of Cortavo’s managed service delivery model handling everything from complex onsite issues and installations to remote troubleshooting and documentation. This position demands the ability to handle multiple projects concurrently and respond positively to sudden changes in priorities.The Field Engineer represents Cortavo directly with clients and their end users, and is expected to demonstrate technical proficiency, clear communication, and an ability to adapt to evolving needs and schedules.This is a hybrid field role requiring:Onsite support at client locations at least once per week (or more, based on the discretion of the hiring manager)Travel on short notice to other client sites when neededOccasional overnight travel, including multi-day deployments*When not onsite, the Field Engineer will provide remote support and collaborate with internal teams to close tickets and improve documentation.This role has dual reporting to the Service Delivery Manager and the Service Delivery Team Lead.Responsibilities:Deliver exceptional onsite and remote support for Cortavo clients and their end usersInstall, configure, upgrade, and troubleshoot workstations, laptops, printers, and networking equipmentAct as the technical face of Cortavo building trust through professionalism, punctuality, and accountabilityMaintain detailed and accurate ticket documentation, including timekeeping, notes, and scheduled tasksSupport Office 365, Windows 11, MacOS, network connectivity, VPNs, and basic server administrationImage and deploy devices as part of client onboarding and refresh initiativesConduct new user orientation and “first day” training on equipment and support accessMaintain clean and organized workspace setups, ensuring cable management and presentation standardsRespond to shifting priorities and travel on short notice as client needs ariseStay overnight at client locations when required, sometimes for multiple daysTrack and restock inventory in vehicles and field closetsAssist with RMAs and warranty claims for damaged or failed equipmentMaintain and write accurate knowledge base articles as you come across knowledge and information while working cases. Knowledge is the base of Managed Services.Work collaboratively with Service Desk, Engineering, and Client Success teams on escalated supportRequired Skills & Qualifications:Valid U.S. Driver’s License with clean driving recordAble to lift/move 50+ pounds and remain on your feet for extended periodsWilling and able to travel regionally on short notice, including multi-day overnight tripsAssociate’s degree in related field or in progress is acceptable2+ years of experience in IT support, field services, or desktop support rolesStrong knowledge of networking concepts (Wi-Fi, VLANs, DHCP/DNS, VPN, firewall basics)Proficiency in Windows 10/11, Office 365, Teams, and desktop imaging toolsStrong ticket discipline: accurate time entries, clear notes, and effective follow-upComfortable juggling multiple tasks and tickets in a fast-paced environmentProfessional and empathetic communicator, especially under pressureStrong organizational skills and a commitment to documentation and processPreferred Qualifications:Bachelor's degreeManaged Service Provider experienceMicrosoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint AdministratorFamiliarity with IT hardware, software, and managed services technologyProficiency in Google Suite, particularly Gmail and Google DocsWorking knowledge of Microsoft IntuneFamiliarity with Entra is a plusEstimated Usage of Time50% - Onsite Installations and Troubleshooting40% - Remote Helpdesk Support / Technical Support10% - New Client Desktop/Laptop BuildsWork EnvironmentCompetitive salary, as well as employer, contributed health benefitsUnlimited paid time offAtlanta, GA office locationAccess to a Company cell phone planA seat on an energetic team that collaborates and pushes each other to be betterA fast-paced but cooperative environment with endless potential for growthCelebration events for team and Company successes throughout the year