(USA) Merchandising Lead

Position SummaryProvides member service by acknowledging the member and identifying member needs providing guidance and support to members regarding self-service technology assisting members with purchasing decisions locating merchandise resolving member issues and concerns and promoting the companys products and services Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy and participating in recruiting hiring scheduling promoting coaching and evaluating associates Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment merchandising and completing paperwork logs and other required documentation according to company policies and procedures Maintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for forklift spotting and handling and disposing of hazardous materials following company steel standard guidelines and correcting and reporting unsafe situations to management Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns zoning the area stocking arranging and organizing merchandise setting up cleaning and organizing product displays removing damaged goods signing and pricing merchandise according to company policies and procedures identifying shrink and damages and securing fragile and high-shrink merchandise Monitors food and merchandise quality by ensuring product rotation code dating product recalls and sanitation standards are followed according to company policies and procedures merchandising area categories and stocking zoning and cleaning all departments Oversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to company policy and procedures Develops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying and addressing improvement opportunities Demonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy and assisting management with correcting ethical and compliance issues and problems Leads and participates in teams by using and sharing resources information and tools determining customer needs and business priorities coordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble self-aware honest fair and transparent Serve our Customers and Members: Delivers results while putting the customer first Serve our Customers and Members: Makes decisions based reliable information balances short and long-term priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through changeWhat Youll DoAt Sams Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and walletMinimum QualificationsMust be 18 years of age or older. 6 months retail experience AND 6 months customer service experiencePreferred QualificationsLeading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of othersPrimary Location800 Kemper Commons Cir, Springdale, OH 45246-2544, United States of AmericaAbout Sams ClubSam Walton opened the first Sams Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sams Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sams Club helps make saving simple for families and small business owners. Sams Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center. Sams Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while being welcoming of all people.