Client Services Supervisor

2 weeks ago


Greenville, United States Find Great People | FGP Full time

Growing marketing firm located in Greenville, SC is looking to add a Client Services Supervisor to it's team.

This is a remote position however you must me within 2hr commutable distance to Greenville, SC and willing to go into the office a few times a month for meeting.


Requirements:

  • Proven client management experience
  • Solid background of integrated account leadership
  • Advertising knowledge expertise
  • Experience with the full spectrum of cross-marketing tactics
  • Polished communication
  • Demonstrated experience with Office 365—particularly Word, Excel and PPT


Responsibilities:

  • Responsible for the overall service, efficiency, and profitability of assigned accounts.
  • Cultivate and maintain strong partnerships with assigned clients; serving as the main face and point of contact for them, while also representing their voice internally.
  • Gain a deep understanding of clients’ goals, industry, competitive landscape, and history with Infinity to proactively partner in providing strategic marketing guidance and plans internally and externally.
  • Oversee account financials, ensuring that the agency’s work aligns with the clients’ financial expectations and constraints and tracking against internal projections.
  • Utilizing various tools, metrics, and internal subject matter experts, analyze the performance of campaigns and advise clients; providing insights, recommendations, and areas for improvement.
  • Lead and oversee the account team as the account steward; ensuring that they communicate and work as one to problem solve, achieve the clients’ goals, and fulfill the overall expectations and needs of the client.



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