Quality Assurance Coordinator

3 weeks ago

Indianapolis, United States BrightSpring Health Services Full time

Quality Assurance CoordinatorThe Quality Assurance Coordinator (QAC) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAC provides leadership oversight to operations in meeting operational goals and ensure safety and satisfaction for individuals supported. The QAC will work with local programs within the region to develop, coordinate, implement, and monitor quality assurance initiatives and training programs to ensure the delivery of high-quality supports to the people and organizations we serve. The QAC plays an integral part in ensuring the operations meet regulatory and contractual compliance. The QAC will provide support to directors and administrators within the region.Responsibilities include conducting quality assurance and operational reviews, generating reports, and identifying desirable corrective and preventative actions. The QAC creates and distributes schedules for quality assurance checks and full audits to ensure timely completion. They maintain current knowledge of area program regulatory and company requirements to ensure accurate quality assurance review. The QAC follows company procedures and practices for completing various program quality assessment audits and completes utilization reviews on a timely basis. They also complete follow-up of Quality Assurance audits on a timely basis, request and attend training to maintain current knowledge of area program regulatory and company requirements, and provide support to service sites through assistance with quality/compliance regulations. The QAC conducts training and assists with current and new processes, provides direction with regulatory compliance, interprets policy and procedure for operational staff and management, maintains required training per company guidelines and policy, and completes other duties as assigned.Qualifications include a high school diploma or GED; a bachelor's degree is preferred. A combination of education and homecare experience may be substituted for a degree. Experience conducting quality assurance and continuous improvement activities is preferred, along with one or more years' experience in quality management. Excellent organizational and written skills are required, as well as the ability to maintain positive interpersonal communication with employees and customers.ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com.Salary Range: USD $21.10 / Hour

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