Medicaid Eligibility Delivery Director

Medicaid Eligibility Delivery DirectorSchedule: M-F Traveling Required: 40%As a Medicaid Eligibility Delivery Director, you will make an impact by overseeing access, performance, and revenue security for all eligibility functions, leading a team of Directors, Managers, and Patient Advocates, who help uninsured patients find coverage by coordinating with hospitals and agencies. This role manages both long-term system design and daily leadership oversight of operations, ensuring efficient enrollment, revenue cycle management, and positive patient and client experience. You will be a valued member of the Cognizant team and work collaboratively with stakeholders and teams.In this role, you will:Provide strategic leadership in designing and implementing scalable Eligibility Services, overseeing policy development, program segmentation, and operational workflows throughout Cognizant's national operations.Establish and maintain key performance indicators, dashboards, and auditing protocols to evaluate results, mitigate regulatory risks, and foster continuous improvement across eligibility activities.Manage leaders who supervise all daily eligibility functions, including patient screening, application processing, redetermination procedures, disability referrals, and performance monitoring, ensuring timeliness, accuracy, and compliance at every step.Develop and manage a high-performing team comprising managers and frontline staff, leading hiring, training, coaching, and professional development to consistently achieve organizational objectives.Act as the executive escalation contact for complex eligibility cases, collaborating with cross-functional leaders to address risks and uphold participant access, while cultivating strong relationships with regulatory authorities and advocacy organizations.Coordinate partnerships with internal departments such as Sales, Finance, Other RCM Service Lines, and Compliance.Champion enterprise-wide initiatives, including internal training programs, standardized operating procedures, and knowledge management systems.Serve as an elevated leadership presence in client interactions, strengthening relationships to foster trust and support business growth.Regular travel to client sites and on-site involvement for new acquisitions and program launches are required. We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.Salary and Other Compensation: Applications will be accepted until December 19, 2025. The annual salary for this position is between $90,000 - $115,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.