Senior Genesys Test Engineer
2 weeks ago
Senior Genesys Test Engineer
San Antonio, TX (Hybrid)
Long-Term Contract
Job ID 2024-9728
Solugenix is assisting a client, a prestigious and large investment management company in their search for a Senior Genesys Test Engineer. This is a long-term contract opportunity based out of San Antonio, TX (Hybrid).
Qualifications:
- 10+ years of related experience.
- Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting.
- For both Functional and Non-Functional expertise in Test Case Design, Test Execution, Defect Management, Reporting, and Test Asset Maintenance (manual and automated). Experience in logging the bugs on Qtest and Jira.
- Proficient in preparing Test plan strategy, Test Approach, and Test Results documents.
- Able to design and execute various testing techniques and strategies.
- Working knowledge of JIRA and Confluence.
- Experience in test automation tools supporting Contact Center platforms. (i.e. selenium or Qtest)
- Prefer experience with Cyara for automated IVR testing.
- Understand the SDLC, Agile/SCRUM concepts, and software release cycle.
- Excellent Oral & Written communication skills.
- Good customer interfacing skills and ability to collaboratively work with different stakeholders in IT and Business.
- Prefer to have experience in Genesys cloud testing.
About the Client
Our client is an American financial services company. It ranks among the world’s oldest and largest investment management organizations. They have offices globally.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
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