IT Support Specialist

3 weeks ago

Round Rock, United States HDR Full time

Corporate/Support ServicesAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.Role of IT Support SpecialistIn the role of IT Support Specialist, we'll count on you to:Apply technology to address business needs and constraintsAssist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resourcesCombine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer serviceParticipate in enterprise-wide IT projects and initiativesDiagnose system hardware, software, and operator problemsProvide advanced troubleshooting on complicated IT issuesProvide support for software applicationsProvide desk side training upon request for enterprise applicationsRequest hardware and software through the requisition system as directed by their supervisorProvide hardware support, printer and printing supportAssist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assetsAssist the IT Support team with software inventory where requiredProvide local office coordination and communication of technical support topics/issues of interestUnderstand client business needs and effectively match client business needs to technology solutions to implement desired solutionsWork with Systems Administrators in performing IT infrastructure processes and procedures assigned to the teamPerform other duties as neededPreferred QualificationsKnowledge of MicroStation, AutoCAD, ProjectWise and/or GISThis position may include travelRequired QualificationsAssociate's degree in Computer Science/MIS-related area or equivalent work experienceA minimum of 1 year of experience in technical support of PC, networks and serversExcellent working knowledge of personal computer and peripheralsExperience in systems operations and maintenanceWorking knowledge of Windows 7/10/365 and Windows 2003/2008/2012 ServerWorking knowledge of Microsoft Office applicationsExcellent client service, interpersonal and communication skillsSelf-starter able to handle multiple tasks and deadlines with minimal supervisionHDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

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