General Clerk

3 weeks ago


Augusta, United States Tuba Group, Inc. Full time

Position Description Summary: General Clerk III supports the Family Advocacy Program (FAP). Responsible for assisting in promoting child and family well-being for Service Members and their families by providing administrative, data management, and client intake support; will require thriving in a fast-paced environment and committed to supporting military families with professionalism and confidentiality.Responsibilities: Provide front desk coverage Monday–Friday, 0730–1600, answering routine calls and offering general office information.Greet ACS customers, assess needs, and provide referrals to FAP services.Schedule briefings, meetings, and client appointments; prepare agendas, minutes, and weekly schedules.Issue FAP training resources, materials, and library items to clients.Assist with creating briefing materials and coordinating command briefings.Design, coordinate, collect, and validate monthly risk factor data from participating agencies.Submit risk factor data to designated authorities by required deadlines.Assist with monthly needs assessments; collect, analyze, and prepare graphics supporting data findings.Create, input, and maintain database entries for FAP training sessions, command briefings, client intakes, and attendance logs.Maintain records of simple contacts and enter data into the Army Family Web Portal.Establish and maintain physical/electronic files in compliance with Army Record Information Management System (ARIMS).Update the installation commanders list quarterly.Maintain and track registration logs, weekly intake schedules, and monthly attendance reports.Assist ACS FAP staff with program administration and coordination.Support ordering and procurement by obtaining quotes and organizing purchase documentation.Maintain a resource directory of military and civilian support services within a 40-mile radius.Coordinate with Marketing to develop flyers, brochures, and promotional materials.Provide information about FAP services, registration procedures, and class offerings.Skills & Experience: Minimum 1 year experience in a military or civilian social service agency, or experience as a military family member.Minimum 2 years of documented experience with Microsoft Word, PowerPoint, and Excel.Basic computer skills and familiarity with video conferencing tools.Ability to enter and retrieve data from management systems.Strong oral and written communication skills.Valid, unrestricted driver’s license.Ability to meet all training requirements dictated by installation and program policies.Knowledge of ACS programs (preferred).Education: High school diploma or recognized equivalentSecurity Clearance Required: Must successfully pass a DoD National Agency Check with Inquiries (NACI) background investigation.


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