EPIC HB/PB APPLICATIONS SUPERVISOR

Job Type Full-time Description MAKE A DIFFERENCE AT OCHINOCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.Position OverviewThe Supervisor HB/HB Claims leads, trains, and motivates their team to achieve positive outcomes and continuously add value to our collaborative. This work entails managing projects, prioritization, providing regular feedback and performance management, individual development and training, taking the lead on communicating and mitigating issues and risks, measuring and ensuring high quality service. The Supervisor will continually assess and make improvements to the system and processes to improve efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas) to continually improve the quality of processes, internal operations, and outcomes to our members.Essential DutiesHiring Manager- Jessica RoosthSupervisory Duties - 30%Team Development: Leading, motivating, developing skills and measuring to positive outcomes for a team of Epic analysts, meeting both organizational and member needsManage Member Relationships & Support: support Manager and Team in developing effective workflows, solving and mitigating complex issues and maintaining valuable relationshipsNurture Partner Learning: Collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable, plan effective learning deliverables for annual forums and applicable conferencesEnsuring that new staff are on-boarded in a methodical measured manner that prepares them for successTracking and measuring team, project, and individual performance goalsWorking with team to identify potential process improvementsReviewing, defining and supporting improvements effortsAssist manager with maintaining regular responsiveness on tickets, working with manager on any staff that require coaching beyond standardAssist Manager with strategizing around go-live and coverage support for new installing sites and legacy expansionsDevelop new features and workflows for new features; make design decisionsResolve advanced and complex integration JIRA and Help-Desk ticketsCollaborate with the Help Desk/Product teams as applicableEnsure timelines and deliverables are realistic and actionable for both install projects and other custom workWork with the team to identify potential process improvementsBe the first escalation point for Members when they have issuesAdhere to and hold team accountable to all OCHIN policies, including go-live support, Tempo time tracking, Critical Incident reporting, and JIRA SLAs and SLEsDevelop and evolve effective resource planning processes to ensure proactive staffing of incoming and prioritized workMaintaining and reinforcing communication and linkages between the Epic Clinical Team and other relevant OCHIN DepartmentsReviewing ticket metrics and ensure team is delivering on SLAs and staying current with assignmentsIntervene and resolve escalations with members as neededApplication Analyst Duties - 70%Perform routine build and configuration in Epic and related products.Operate within the Member Care Team framework, being a key contributor to the overall goals of the team support model.Lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.Discuss and provide workflow solutions and ensure understanding of the system through hands on training.Document build specifications, team processes and complex clinic workflows.QA complex builds, Service Update (SU) modifications, and other work orders.Collaborate with members from other OCHIN teams to address integration issues.Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.Lead trainings and workgroups for members.Mentor, coach and train less experienced analysts.Develop and share workflow best practices.Travel to support off-site software installations as needed.Assist Project Managers in identifying system capabilities.Build, design, test and document functionality of new system features.Provide process improvements within your application or team.Other duties as assigned Requirements Minimum of 3 years of experience in similar or relevant analyst role with 1 year of supervisory experience being highly desirableWork history in Healthcare IT is requiredIntermediate proficiency in Microsoft ExcelEpic HB or PB Resolute certification is required Experience in PB Claims or HB Claims is desired. Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success. Base Pay Overview OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data COVID-19 Vaccination RequirementTo keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.Work Location and Travel RequirementsOCHIN is 100% remote organization.? Work from home requirements are:Ability to work independently and efficiently from a home office environmentHigh Speed Internet ServiceIt is a requirement that employees work in a distraction free workplaceTravel may be required to support our member organizations on-site based on business requirements for OCHINWe offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openingsEqual Opportunity StatementOCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.#LI-RemoteSalary DescriptionMin- $98,819 Mid-Point $128,465 Max- $158,111 Salary Description Min- $98,819 Mid-Point $128,465 Max- $158,111