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Director-Trust & Safety Global Wellness (Remote role)
4 weeks ago
Director-Trust & Safety Global WellnessWe're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.We're seeking a dynamic and strategic clinical leader to deploy, scale, and evolve the global wellness strategy within Trust & Safety at Concentrix. As the Trust & Safety Global Wellness Leader, you'll shape the operational strategy and framework that supports the mental health, resilience, and overall wellbeing of our workforce across multiple regions. You will partner closely with senior executives, operational leaders, and psychological health professionals to deliver a best-in-class support model that ensures our people can perform sustainably in a high-impact environment.This role demands a rare mix of operational excellence, empathetic leadership, and data-driven decision-making. You'll be responsible for translating global wellbeing ambitions into actionable delivery plans across regions, ensuring consistency, scalability, and measurable impact. You'll play a pivotal role in creating an environment where employees who protect our online community can thrive: mentally, emotionally, and professionally. In this role you will be a subject matter expert and able to provide thought leadership in the areas of psychological health, wellbeing engagement, and overall employee health in the workplace. You'll collaborate with stakeholders to create effective strategies and action plans that raise awareness, educate, and drive employee wellbeing, enhance mental health, and keep people engaged. Close collaboration will be required with leaders throughout the organization to identify areas of opportunity in hiring, training, and policy, among others.What you will do in this roleStrategic Leadership: Define and lead the global wellbeing and resilience strategy for Trust & Safety, aligning regional delivery with global objectives and business priorities.Operational Excellence: Build and oversee the operational systems, governance structures, and performance frameworks that enable seamless, high-quality delivery of wellness initiatives across multiple regions and geos.Team Leadership: Develop, mentor, and inspire a high-performing global team, fostering collaboration, inclusion, and a shared sense of mission across regions.Stakeholder Engagement: Act as a strategic advisor to senior Trust & Safety, Client Success, and People Solutions leaders, building strong relationships with internal stakeholders and cross-functional partners.Diversity and Inclusion: Ensure programmes are locally relevant yet globally coherent, with attention to regional regulation, culture, and workforce needs.Data and Insight: Evolve and deploy a robust measurement framework to evaluate programme performance, engagement, and impact. Use analytics and insights to guide decision-making and continuous improvement.Operational Efficiency: Identify opportunities to streamline processes, enhance systems and automation, and create scalable tech-led solutions that support sustainable growth.Risk & Compliance: Maintain global standards of privacy, safety, and risk, ensuring ethical and compliant wellbeing operations across all markets.Thought Leadership: Champion wellbeing innovation in Trust & Safety, staying ahead of emerging trends in workforce resilience, psychological safety, and crisis response.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you have:7+ years managing Employee Wellbeing and/or Psychological Health programs.Post-graduate degree in Psychology, Social Work, Public Health, Workplace Wellbeing or similar.Experience within Trust & Safety, content moderation, or a similarly high-intensity environment.Extensive experience leading large-scale operations, wellbeing, or resilience programmes in a complex global organisation.Deep understanding of wellbeing principles, mental health operations, or employee support frameworks in a corporate or technology context.Strong commercial acumen and operational skillset, including budget ownership, vendor management, and delivery optimisation.Analytical mindset with the ability to interpret data and drive strategic decisions based on insights.Exceptional relationship management skills; able to influence, align, and mobilise senior stakeholders across diverse teams and cultures.Experience leading distributed teams and fostering collaboration across time zones and disciplines.Strong project management and problem-solving skills, with the ability to meet multiple demanding deadlines simultaneously.Proven ability to adapt and work creatively in a problem-solving environment.Preferred QualificationsDoctoral-level Clinical or Counselling Psychologist, accredited/chartered by your national accrediting body, with substantial clinical and operational leadership experience.Specialization in Clinical/Counselling Psychology or Industrial/Organizational Psychology.Experience with BPO Operations and industry best practices.The base salary range is $147,200-$200,000 CAD 160,300-220,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive EAP/RRSP, retirement plan, paid time off and holidays, and paid learning days.The deadline to apply for this position is 14th November 2025.Power the best version of you At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.Location: USA, OH, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
