Austin 17 RX Tech

H-E-B Pharmacy TechnicianResponsibilities H-E-B operates over 250 pharmacies throughout Texas, employing over 800 pharmacists while maintaining a 3:1 technician support ratio. Joining the H-E-B Pharmacy team is an opportunity to make a difference, help people live healthier lives, and provide a level of service that extends beyond filling prescriptions. As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services. Once you're eligible, you'll become an owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources--people--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a heart for people... a strong team orientation? Head for business... ability to support the integrity of pharmacy practice within our retail environment? Passion for results... willingness/drive to pitch in at any moment, for any reason? We are looking for:- High school diploma or equivalent; 18 years old- Experience as a retail Certified Pharmacy Technician and pharmacy experience- Active CPhT certificationWhat is the work? Pharmacy Operations:Role models/provides superior customer service and service standardsPromotes/embodies 'Greet, Ask & Thank' and H-E-B telephone strategiesManages exception station; solves third-party issuesReceives/processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication reviewCoordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as requiredMaintains H-E-B Rx screener status; participates in screening eventsAssists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date/dead stock returns, department communications, and others as needed)Orders/manages inventory; processes invoices daily, on a timely basisReviews Warehouse and DSD ordersChecks deliveries for accuracy; notifies H-E-B/DSD vendor of discrepancies; makes necessary adjustmentsMaintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report executionApplies computer troubleshooting and prescription application overviewProcesses RxIMS reports (count compliance, no location inventory, order overrides, etc.)Performs other assigned dutiesCompliance:Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies/labels prescriptions by 7-point checkEnsures privacy/confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patientEnsures compliance with Central Fill check-in proceduresParticipates in/ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards ReviewEnsures proper return to stock (RTS) procedures are followed; responsible for organization/presentation of pharmacy shelvesParticipates in/supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S complianceWhat is your background?- At least 18 years of age (mandatory)- High school diploma or equivalent- 3+ years of pharmacy experience (preferred)- 1+ years of experience as an active retail Certified Pharmacy Technician- Experience working in a fast-paced environment- Active State of Texas registration as certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration date- Certification as an H-E-B Pharmacy Technician- RxEVO certification- Successful completion of all required training (e.g., H-E-B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR, etc.)Do you have what it takes to be a fit as an H-E-B Pharmacy Tech?- Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system- Knowledge/understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs)- Advanced communication skills; advanced telephone etiquette- Intermediate computer skills, including MS Office, Windows, and H-E-B related systems/applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager)- Mathematical skills, including calculating measurements- Ability to manage multiple priorities and shift focus between tasks- Ability to maintain composure in high-stress situations- Ability to work with little direct supervision; self-starter- Welcomes working in a team-oriented environment and is open to cross-trainingCan you...Function in a fast-paced, retail, office environmentWork rotating shifts to meet business needs (includes nights and weekends)Stand for extended periods (up to 12 hours)Regularly lift 30 lbs or moreUse arms/hands in repetitive motion that require hand/finger dexterityMeet specific vision requirements for this job, including close vision and color vision