Store Manager

Join Ross, Our Leading Off-Price Retail ChainOur values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:Success. Our winning team pursues excellence while learning and evolvingCareer growth. We develop industry leading talent because Ross grows when our people growTeamwork. We work together to solve the hard problems and find the right solutionOur commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our communityOur Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.General PurposeResponsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.Essential FunctionsGeneral Operating Requirements:Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while workingAnalyzes Store reports to evaluate controllable expenses and overall Store performanceAddresses any variance to Company standards with appropriate action plan, partnering with the District Manager as neededEnsures proper scheduling of Associates to meet business objectivesAccepts special assignments as directed by LeadershipResponsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as neededOrganizational Development:Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt AssociatesThrough selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and trainingResponsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when neededEnsures compliance with Ross personnel policies and proceduresManages Associate Relations issues, consulting with the District Manager as neededEnsures compliance with all State, Local and Federal regulationsExpense Control:Leads all expenditures to be within budgetControls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trendsMaintaining a Safe & Secure Environment:Maintains adherence to Company safety policies and ensures the safety of Associates and CustomersEnsures all Associates understand and can execute emergency operating proceduresCustomer Service:Treats all Customers, Associates, and other leaders with respectDemonstrates courtesy, friendliness, and professionalism at all timesRecognizes Associates using Company recognition programsExecutes Customer service programs and Merchandise Presentation programs through Associate training and program supervisionSupervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etcPersonal and Store Brand:Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all timesRepresents and supports the Company brand at all timesManages Store to ensure a clean, neat, easy to shop environmentMaintains a high standard of housekeeping with help of contracted maintenance personnel and Ross AssociatesMerchandise Processing and In-Store Marketing:Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practiceEnsures merchandise is presented and organized according to Company merchandising guidelinesUrgently manages merchandise processing to the sales floor within the expected Company timeframeLoss Prevention:Responsible for training Associates on Loss Prevention programs to achieve Store shortage goalsAs a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandiseUnderstands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awarenessResponsible for leading the annual inventory process including preparation and execution of inventory guidelinesMonitors mark-out-of-stock policy to ensure proper administrationCompetenciesManages Work Processes, Business Acumen, Plans, Aligns & Prioritizes, Builds Talent, Collaborates, Leading by Example, Communicates Effectively, Ensures Accountability & ExecutionQualifications and Special Skills RequiredFive or more years of Store management experience in a retail environment. Must maintain a high level of Customer service. Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels. Ability to train, coach and develop Associates at all levels. Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results. Fluency in English. Must exercise considerable independent judgement and discretion. Ability to work evenings and weekends.Physical Requirements/ADAAbility to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladder and other assigned supplies. Ability to perform basic mathematical calculations commonly used in retail environments. Certain assignments may require other qualifications and skills.Supervisory ResponsibilitiesDirect supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.DisclaimerThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.