Associate Director, Strategic Accounts

Evolent Strategic Accounts Associate DirectorEvolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture.What You'll Be DoingWe are seeking an Associate Director, Strategic Accounts who embodies deep relationships, serves as a trusted advisor, and has a strong entrepreneurial spirit to help build and evolve our Strategic Accounts function. This role will work closely with health plan clients and internal stakeholders to drive growth, retention, and client satisfaction.Key ResponsibilitiesCollaboration & Relationship ManagementSupports an assigned book of business to achieve objectives, including relationship, growth, retention, and customer goals. Including managing risks and developing opportunities associated with current clients.Cultivates productive, trusted relationships with day to day client contacts, and leaders across external and internal teams.Utilizes data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s.Possesses working knowledge of Evolent products and services and can articulate value proposition for all at a high level.Support & DevelopmentDevelops best-in-class presentation strategies and content for senior stakeholder engagements. This includes identifying key relevant content, and proficiency in storytelling via data.Implements relationship best practices and drive value communication across partner organizations.Collaborates with internal team to develop materials and strategy for regular partnership reviews, including relationship mapping, issue identification, and action planning.Proactively manages risks and identify opportunities within current client relationships.Channels client feedback into Evolent's product roadmap and strategic planning.Operations & LeadershipCollaborate cross functionally to monitor issue resolution and ensure timely follow-up.Proactive monitoring and internal collaboration to ensure timely identification and remediation of identified client risks.Maintain big picture view of client health, owning internal process around issue resolution via internal ticketing system and email traffic.Advocate for the client(s) within Evolent, serving as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization.Manage all aspects of client contracts, including SLA performance, benefit analysis, and regulatory compliance.QualificationsBachelor's degree or equivalent experience.3+ years in client or account management roles, preferably in healthcare.Exceptionally high "Emotional Intelligence" and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity.Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level.Ability to find creative solutions in an ever-changing and growing environment.Strong understanding of healthcare market dynamics, payer/provider relationships, and utilization management.Familiarity with tools like Excel, PowerPoint, Salesforce, etc.Ability to travel up to 30%.Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.