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HVAC Service Technician

3 months ago

Anaheim, United States TEM-Total Environmental Management, Inc. Full time

About TEM

Founded in 1985, Total Environmental Management has established itself as a leading temporary cooling and heating company in all of California. Today, TEM remains dedicated to providing excellent customer service and doing everything possible to fulfill customer needs. 


TEM is a family-oriented company that values long-lasting relationships, collaboration, communication, and holds its employees accountable to their commitments. We believe in not only maintaining a well trained and experienced staff but also a work atmosphere where everyone’s opinions and ideas are heard, valued, and respected.


About the role:

The Service Technician Level IV at Total Environmental Management, Inc. (TEM) is responsible for performing maintenance, repairs, and startups of units in the yard and onsite at customers’ locations and contributes to TEM’s exceptional customer service.  Success in this role comes from being eager to learn, showing technical and mechanical aptitude, being an excellent communicator, and having a passion for providing great customer service. 


What are the biggest challenges? What would someone need to DO to overcome them?

  • Interacting with anxious/upset customers – This role communicates with a variety of customers in the field daily, completing unit maintenance and repairs with an urgent pressure from customers. This person must be able to navigate customers spaces and confidently communicate boundaries with customer involvement in the maintenance and repair process. 
  • Learning TEM internal processes – There are a lot of unique internal processes within the business that will take time to learn and understand. This person must be willing and eager to gain a full knowledge of the processes, and not be afraid to ask questions in order to complete their responsibilities with accuracy and a deep knowledge of the operational processes and structure.  
  • Working in a physically demanding industry – This position will be spending long hours outside in varying temperatures, noise levels, and other conditions while working outdoors. This person must follow all TEM safety procedures to minimize exposure and risk. 
  • Traveling to distant job sites in traffic – This position will visit multiple job sites daily and can travel .5-4 hours between job sites with the occasional out of state assignment. This person must be willing to drive long hours and manage their time effectively to ensure timely arrival to job sites. 


Essential skills & experience required:

  • High school diploma or GED required. 
  • 4+ years demonstrated experience in HVAC trade or equivalent education in trade school or apprenticeship required. 
  • 4+ years in general equipment diagnosis and repair or other applicable working experience preferred. 
  • Valid driver’s license required.
  • Is able to pass a drug screen and physical and is acceptable to insurance required. 
  • Is able to lift up to fifty (50) pounds, on an on-going basis required. 
  • Demonstrated experience with GoFormz, Paycom, and OneDrive software a plus. 
  • Driven and hungry to learn new skills in a fast-paced environment required.


Why join the TEM?

At TEM, you will have the opportunity to build meaningful relationships with all departments to help the operations of the business run efficiently and productively.

The right person for this position will have the opportunity to:

  • Provide every customer The Ultimate Service Experience.
  • Interact with different people and personalities and assist with their cooling requests.
  • Work with a wide variety of cooling equipment in the industry and to find a specialty niche to become a subject expert.


Benefits Include:

  • Competitive Pay Range
  • Health, Vision, and Dental Insurance (Waiting period is 1st of the month after 30 days of employment.)
  • 401(K) Plan with company matching, (Eligibility is first of the next quarter after (1) one year of employment.
  • 10 Paid Holidays.
  • Paid Time Off.