Service Desk Engineer

2 days ago

Scottsdale, United States LTIMindtree Full time

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.


Service Desk Engineer

Scottsdale, AZ

Hybrid


Responsibilities

  • Handling all the Inbound calls chat and emails in service desk
  • Correctly logging incidents and faults categorizing and prioritizing them in line with team procedures
  • Diagnose and quickly resolve a wide range of Windows applications issues
  • Good troubleshooting knowledge on internet and VPN issues
  • When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
  • Install upgrade support and troubleshoot for printers related computer hardware
  • Knowledge of Citrix and VPN
  • Customize configure desktop hardware to meet specifications and business standards
  • Email account administration ie account creation and management and distribution lists on Office 365
  • User account administration ie account creation and management and password resets on Active Directory
  • Familiarize end users on basic software hardware and peripheral device operation and solve basic queries
  • Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool
  • Configuring iPad, iPhones, Android for the users to enable them check emails and be connected on the go
  • Basic knowledge of Networking Virtualization Mac OS Web Based and Installable applications
  • Good understanding of computer systems mobile devices and other tech products



Customer Focus


  • Providing timely and accurate resolution of technical issues experienced by the Users
  • Excellent communication skills
  • Must be able to demonstrate a customer first approach to support
  • Identify and escalate severe issues which could cause production impact
  • Natural aptitude for trouble shooting problem solving
  • Have solid experience in a helpdesk or technical support environment



Technical Skillset Need to Know


  • Good knowledge of Active Directory
  • Citrix
  • O365
  • Microsoft Windows
  • Mobile Operating Systems Android, iOS
  • Antivirus
  • SharePoint
  • Knowledge of Laptop Desktop Tablet issues
  • VPN Troubleshooting
  • Mobile Device Management



Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):


Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Short Term and Long-Term Disability Coverage
  • 401(k) Plan with Company match
  • Life Insurance
  • Vacation Time, Sick Leave, Paid Holidays
  • Paid Paternity and Maternity Leave


The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.


Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.


LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.


Safe return to office: In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.

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