Field Service Technician

1 week ago

Oceanport, United States Yoh, A Day & Zimmermann Company Full time

Job description

-Travel to various Medical offices in North Jersey ranging from Livingston - Jersey City

-You will be reimbursed for mileage while traveling to the different job sites

-Schedule: Monday-Friday, 9am-5pm

Responsibilities:

  • Support and maintain users and infrastructure
  • Coordination and fulfillment of incidents and requests through service management while adhering to organizational policies and procedures
  • Assist department manager in on-going assessment and upgrading of PCs
  • Monitor and troubleshoot computer hardware and software, mobile devices, telecom, and networking problems as they occur
  • Prioritize problems by following established priority, ensures all jobs are completed as scheduled or requested within SLA guidelines,
  • Must consistently meet key metrics on incidents and requests: tickets per month, tickets resolved within SLA, mean time to resolve
  • Assists with the day-to-day maintenance of PCs
  • Perform advanced hardware and software repair procedures on desktop and laptop computers, performing data backup and recovery as needed
  • Assist employees with technical requests by troubleshooting, resolution, and escalation if required
  • Provide guidance to conditions which must be met to fulfill requests
  • Must follow IMAC process; the proper procedures and protocols on handling hardware and software requests, refresh, and maintaining the asset database
  • Evaluate all assets to ensure compliance including but not limited to: antivirus protection, patch management, data encryption
  • Perform training to staff and customers on various technology topics, including hardware configurations, processes, and applications
  • Healthcare / Medical / Hospital support experience preferred but not required

Targeted salary range $25 - $35 per hour

NOTICE- Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

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