KYC Operations Lead Analyst

KYC Operations Lead AnalystWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Financial Crimes Global Policy Adherence & Engagement Team within the FCFP organization supports the delivery and ongoing direction of a comprehensive Financial Crimes Program in partnership with multiple functions such as Compliance, Operations, Technology, Risk, Audit, and multiple stakeholders at all levels of management. This team is responsible for fostering a culture of control and compliance, customer centricity and accountability while leading efforts to identify, anticipate and mitigate AML, Sanctions and Anti-Bribery regulatory, reputational, and operational risks.The Financial Crimes Lead will support USPB Cards Financial Crime activities related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Sanctions/Screening, and Anti-Bribery & Corruption (AB&C). Scope of coverage includes CIP (Customer Information Program), KYC (Know Your Customer), AML, and screening (sanctions and non-sanctions), and Anti Bribery & Corruption.This position serves as a partner to AML and Sanctions Compliance as well as Cards Business, Internal Audit, and operations teams.Responsibilities:Dimension all Financial Crimes identified issues and work with Business Risk, Compliance, Operations and Technology teams to actively identify new and address AML/KYC and Sanctions policy gapsSupport the impact assessment and implementation assessment for new and revised AML/KYC and Sanctions policies for CardsManage execution of AML/BSA policy related Corrective Action Plans (CAP) which Includes managing CAP milestones and execution timelinesFacilitate Root Cause Analysis (RCA) and GAP analysis exercises with multiple stakeholder groups to get resolution on remediation actions as well as operation incidentsCollaborate with multiple compliance groups, business teams, technology, and infrastructure teams to identify the root cause and create action-plans for resolution Partner with the project group to get the project requests prioritized and deliveredManage action items for the issues management workstream by timely follow-up and coordination between multiple stakeholder groups to bring each project to closurePerform detailed analysis for complex recommendations to ensure appropriate risk/reward balance, including policy changesChampion efforts and act as Subject Matter Expert (SME) for Financial Crimes Policy Adherence Execution regarding policy and regulatory requirements, leading the business in developing sustainable solutions to meet policy requirements and risk mitigation.Communicate with impacted stakeholder groups and with compliance and facilitate meetings when new policies/standards are being developed for impact assessment.Independently manage deliverables and action item responses to all global and regional subcommittees for the KYC Policy teamContribute to USPB Cards Financial Crimes Strategy and RoadmapContribute to design and execution of Horizontal Controls Assessment across the USPB Cards business and operations teamsQualifications:6-10 years of direct, relevant experience in financial service operations, risk and controls, compliance, audit, or regulatory management.Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable AML KYC rules, regulations, policies, and processes with preferred knowledge of and experience with Citi Anti-Money Laundering (AML) and Sanctions programs.Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlinesDemonstrated ability to identify, classify, prioritize and remediate risksSuperior organizational skills, with proven ability to successfully manage multiple and concurrent priorities while working independently or with little supervision.Self-motivated with a passion for establishing and maintaining a culture of control within the business.Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas with a strong ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business. This candidate should have strong conflict resolution skills and work in a sometimes-stressful environment with quick turnaround timelines.Pragmatic problem-solver, forward thinker with independence of thought and strong critical thinking skillsBackground in enterprise data management, especially as it applies to Financial Crimes, is a plusExpert in using PowerPoint and Excel, a plusExcellent verbal and written skills and experience presenting to senior audiencesEducation:Bachelor's/University degree or equivalent experience, potentially Master's degreeIn addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.