Service Delivery Manager
4 weeks ago
CBTS is currently seeking a Service Delivery Manager for a position located in Dayton, OH.
Responsibilities:
- Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of ongoing and new projects to gain insights into the scope of service delivery
- Take accountability for service delivery performance, meeting customer expectations, and forecasting future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Qualifications:
- Manage relationships between the Networking team and its customers (internal and external)
- Strong diagnostic and problem-solving skills
- Active listening and analysis to identify issues or problems to ensure correct teams are involved in remediation efforts
- Research and creativity to identify a solution to the issue or problem
- Ability to communicate resolutions in a simple, easy to understand manner to the business
- A deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
- Basic to Intermediate technical understanding of networking and wireless technologies
- Experience using ServiceNow
Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
“Notice of Collection for California Employees, Applicants, and Contractors
”
-
Catering Delivery Drivers
1 day ago
Dayton, United States King Courier Service Full timeJob DescriptionJob DescriptionEarn $25-$50 per delivery & Drive with the company that puts you first.Fast sign up, great pay and flexible hours. King Courier Service is looking for a reliable, customer focused professional driver to deliver catered food orders for some of the most popular restaurants in town. These catering deliveries are usually on...
-
Recruiting and Compliance Specialist
2 weeks ago
Dayton, United States AM Home Delivery & Trucking Full timeJob DescriptionJob DescriptionWe are seeking a highly motivated individual to join our team as a Logistics Recruiter and Compliance Specialist. In this role, you will be responsible for assisting in the recruiting process and onboarding of employees while working closely with the compliance team and be familiar with general DOT, FMCSA, and CSA rules and...
-
Delivery
4 weeks ago
Dayton, United States Premier Rental Purchase of DaytonTroy Full timeJob DescriptionJob DescriptionResponsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customers residence. Has thorough knowledge of the rental (lease) agreements, merchandise and customer relations. Safeguards company monies obtained while in the...
-
Fedex Delivery Driver
3 days ago
Dayton, United States Next Door Transport Inc. Full timeResponsibilities: - Safely and efficiently operate a delivery vehicle to transport packages to customers - Load and unload packages from the vehicle - Plan and follow the most efficient routes for timely deliveries - Provide excellent customer service by communicating with customers and ensuring their satisfaction - Adhere to all traffic laws and safety...
-
Delivery
7 days ago
Dayton, United States Premier Rental Purchase Full timeResponsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer's residence. Has thorough knowledge of the rental (lease) agreements, merchandise and customer relations. Safeguards company monies obtained while in the field, property, and...
-
Delivery Driver
1 week ago
Dayton, United States ChemStation Full timeDelivery Driver: Class A CDLChemStation of Dayton, OH has an opening within its Operations Team for a Full Time Delivery Driver.Key responsibilities (May include but not limited to): Delivery of ProductAssisting in maintenance of customer equipment in the fieldFollowing key manufacturing safety guidelinesMaintaining safety as a top organizational...
-
Delivery Driver
2 weeks ago
Dayton, United States ChemStation Full timeDelivery Driver: Class A CDLChemStation of Dayton, OH has an opening within its Operations Team for a Full Time Delivery Driver.Key responsibilities (May include but not limited to): Delivery of ProductAssisting in maintenance of customer equipment in the fieldFollowing key manufacturing safety guidelinesMaintaining safety as a top organizational...
-
Delivery Driver
2 weeks ago
Dayton, United States ChemStation Dayton Full timeJob DescriptionJob DescriptionChemStation Dayton, OH has an opening within its Operations Team for a Full Time Delivery Driver.Key responsibilities (May include but not be limited to): Delivery of ProductAssisting in maintenance of customer equipment in the fieldFollowing key manufacturing safety guidelinesMaintaining safety as a top organizational...
-
Service Manager
4 days ago
Dayton, United States Tesla Full time**Service Manager** ????Vehicle Service????Dayton, Ohio?? ID117138???? Teslas Service Managers are the leaders of our service teams. In this role, you will be responsible for delivering an impeccable service experience to each and every Tesla customer while preparing Tesla Service teams to meet the needs of our Model 3 customers and beyond. Expectations and...
-
Delivery Driver
2 days ago
Dayton, United States Batesville Casket Company Full timeWe are seeking *Local Delivery Drivers (Non-CDL) *to join our team in our new facility in Dayton (Moraine), OH. As a *Delivery Driver*,you will be responsible for driving a Commercial Motor Vehicle (non-CDL) in compliance with applicable federal, state, and local laws and regulations as well as company policies and procedures to transport products to...
-
Delivery Specialist
1 month ago
Dayton, United States Carter Lumber Full timeJob DescriptionJob DescriptionIf you are a hard-working individual who enjoys the customer service and energy of being a delivery driver, Carter Lumber should be your career destination! Our customers have many options when buying building materials. They come to us because of our reliability and our customer service. When you join us, you’ll have the...
-
Manager of Payroll Services
1 week ago
Dayton, United States University of Dayton Full timeAre you a payroll professional with experience building key relationships, fostering collaborations, and effecting change with payroll processes? Then consider the University of Dayton's Manager of Payroll Services position where you can be part of a Manager, Payroll, Processing, HRIS, Customer Service, Operations, Education, Business Services
-
Customer Service Manager
3 weeks ago
Dayton, United States Mauser Packaging Solutions Full timeThis position is responsible for leading all team efforts while ensuring balance between excellent customer service performance and inventory management. Oversight includes metrics tracking, analyzing data and developing action plans for continuous improvement, while striving to improve overall customer satisfaction.Responsibilities: Investigates and...
-
Customer Service Manager
1 month ago
Dayton, United States Mauser Packaging Solutions Full timeThis position is responsible for leading all team efforts while ensuring balance between excellent customer service performance and inventory management. Oversight includes metrics tracking, analyzing data and developing action plans for continuous improvement, while striving to improve overall customer satisfaction.Responsibilities: Investigates and...
-
Manager, Customer Service
1 month ago
Dayton, United States Somfy Systems Inc Full timeJob DescriptionJob DescriptionCompany DescriptionSOMFY® is the leading global manufacturer of high quality electric motors and electronic app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed...
-
Branch Manager
10 hours ago
Dayton, United States Electrodes Inc Full timeJob Description Job Description BRANCH MANAGER: The Branch Manager is responsible for maintaining the company's EDM Consumable Products business through inbound phone calls and a sales delivery route. Provides sales support to approximately 1000 existing, active and non-active customers. Logs details of customer contact through an advanced CRM/ERP system...
-
Branch Manager
12 hours ago
Dayton, United States Electrodes Inc Full timeJob DescriptionJob DescriptionBRANCH MANAGER:The Branch Manager is responsible for maintaining the company's EDM Consumable Products business through inbound phone calls and a sales delivery route. Provides sales support to approximately 1000 existing, active and non-active customers. Logs details of customer contact through an advanced CRM/ERP system...
-
Customer Service
2 weeks ago
Dayton, United States Clipper Courier Logistics Full timeJob DescriptionJob DescriptionA well established local small package delivery company is seeking an customer service oriented CSR and Warehouse Coordinator. Willing to be a team player who can multi-task, retain learned information, is reliable and looking for long term employment and growth within a small company.Monday through Friday 8:30am - 4:30pm-...
-
DELIVERY DRIVER
3 weeks ago
Dayton, OH, USA, United States Aaron's Full timeJob Schedule Corporate Retail Store Job ID 55653 Date posted 04/19/2024 Delivery Driver. The salary range for this role is $14.75 to $15.50. Delivery Drivers Keep Aarons Moving This isnt some tedious desk job. On our team, youll be inside, outside Delivery Driver, Driver, Delivery, Accounts Manager, Retail
-
Customer Service Representative
4 hours ago
Dayton, United States Auto-Valve, Inc. Full time**Position:** Customer Service Representative **Location:** Dayton, OH **Job Id:** 216 **# of Openings:** 2 **Summary**: Incumbents receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product,...