Level 1 Help Desk Analyst Conyers GA

3 weeks ago

Monroe Township, United States AHU Technologies Inc Full time

Job Description: Short Description:Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Complete Description: · Provides technical assistance to both internal and external customers for tier one issues. · This position requires handling a high volume of calls in a call center environment focused on customer service. · Internal customer support involves troubleshooting hardware, software, and connectivity issues. · The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. · External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. · The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Qualifications: • 2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment. • 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college • Knowledge of Apple iOS Skills Matrix · Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college · Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. · Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved. · Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. · Answer user inquiries regarding computer software or hardware operation to resolve problems. · Bilingual – Spanish · IT Help Desk Call Center exp This is a remote position.

  • Help Desk

    1 week ago

    Monroe, MI, United States Monroe Public Schools Full time

    Position Type: Technology/Contracted Technology Support - Computer Technician Date Posted: 12/9/2025 Location: Central Office - Technology Department Closing Date: 12/16/25 or until filled Job Posting: Level 1 Help Desk - TechnologyJob Goal: The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe...

  • Help Desk

    4 days ago

    Monroe, MI, United States Monroe Public Schools Full time

    Position Type: Technology/Contracted Technology Support - Computer Technician Date Posted: 12/9/2025 Location: Central Office - Technology Department Closing Date: 12/16/25 or until filled Job Posting: Level 1 Help Desk - TechnologyJob Goal: The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe...

  • Help Desk

    2 days ago

    Monroe, MI, United States Monroe Public Schools Full time

    Position Type: Technology/Contracted Technology Support - Computer Technician Date Posted: 12/9/2025 Location: Central Office - Technology Department Closing Date: 12/16/25 or until filled Job Posting: Level 1 Help Desk - TechnologyJob Goal: The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe...

  • Help Desk

    7 days ago

    Monroe, MI, United States Monroe Public Schools Full time

    Position Type: Technology/Contracted Technology Support - Computer Technician Date Posted: 12/9/2025 Location: Central Office - Technology Department Closing Date: 12/16/25 or until filled Job Posting: Level 1 Help Desk - TechnologyJob Goal: The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe...

  • 25-25-S IT Help Desk Support

    1 week ago

    Robbinsville Township, United States NJ Office of Homeland Security and Preparedness Full time $51,480 - $53,807

    OPPORTUNITYThe New Jersey Office of Homeland Security and Preparedness is seeking to hire a full-time position assigned to the Information Technology Bureau within the Administration Division.We offer a generous benefit package for our full-time employees which includes vacation, personal and sick leave as well as 13 annual paid holidays, medical, dental...

  • Service Desk Analyst II

    4 weeks ago

    Franklin Township, United States SHI GmbH Full time

    About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our...

  • Help Desk Intern

    5 days ago

    Shelby Township, United States JVIS Full time

    SUMMARY:   Assists Help Desk technicians with answering Help Desk tickets for technical assistance.  Provides user support, including basic training, problem diagnosis and problem resolution.  Assists in the delivery, set up, retrieval and maintenance of all IS related hardware.  Assist the client with internal and external scheduled events that...

  • Crime Analyst 1/Trainee

    2 weeks ago

    Monroe, United States New York State Full time

    Duties Description Under the direction of a Crime Analyst 3, incumbents examine data sources and other information streams that support the crime analysis process and prepares reports documenting research and analytical tools utilized. Specific duties include, but are not limited to:• Monitors, collects, and analyzes open-source information, raw...

  • HELP DESK TECHNICIAN

    4 weeks ago

    Windsor charter Township, United States State of Michigan Full time

    HELP DESK TECHNICIAN Print () Apply  HELP DESK TECHNICIAN Salary $24.48 - $31.91 Hourly Location Dimondale, MI Job Type Permanent Full Time Job Number 0801-26-22-16SF Department Technology, Management and Budget Opening Date 11/12/2025 Closing Date 11/26/2025 11:59 PM Eastern Bargaining Unit UNITED AUTO WORKERS (UAW) Description Benefits Questions Job...

  • Senior Financial Analyst

    3 weeks ago

    Monroe Township, United States Cyfle Full time

    About the job Senior Financial Analyst Pay Rate: $ 50.00 / hour We have partnered with a large Pharmaceutical Manufacturing company in the Monroe, NJ area to provide them with a Senior Financial Analyst. Please review the below description and let us know if you are interested. Prioritized Must Have Skills for the Senior Financial Analyst: #1. Experienced...