Guest Experience Agent- Free Parking

4 weeks ago

Miami Beach, United States The Palms Hotel & Spa Full time

Guest Experience AgentThe Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience.Privately owned and managed by a European family since over 25 years, The Palms is a AAA Four-Diamond rated hotel with a lush tropical pool area, a full-service beach operation, over 8,000SF of meeting and event space, an AVEDA lifestyle spa & salon, and ESSENSIA Restaurant & Bar, its signature natural gourmet eatery. The Palms Hotel & Spa is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels around the world, and Beyond Green, a global portfolio of planet Earth's most sustainable hotels, and the recipient of Travel & Leisure's World's Best Award for six consecutive years.Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our familyJob SummaryThe ultimate goal of a Guest Experience Agent is to accurately and promptly fulfill guest requests while providing our guest a pleasant experience that appears effortless.The Guest Experience Agent is the operational link between our in-house guests and all other departments of the hotel. The GEA receives all incoming guest calls for the Bellmen, Housekeeping, Engineering, etc., handling guest requests and insuring that each request is fulfilled. Guest requests are dispatched to the corresponding department using the hotel's property management system, HOTSOS. The Guest Experience Agent maintains a manual log of all guest requests and follows up to insure all tasks are completed. The GEA Agent follows up with the Guest to ensure maximum guest satisfaction. Glitches or Guest inconveniences shall be reported to the FO Manager and Dir of Guest Experience.Job Duties /Tasks / Results/ ResponsibilitiesAnswers all guest telephone calls in a pleasant and calm manner.Fulfills all guest requests.Follows up with guests to ensure satisfaction.Applies proactive measures to ensure guest satisfaction.Maintain logs of guest requests in proper system and dispatches calls to corresponding departments.Works together with all operating departments (PBX, Front Desk, Concierge, Bellman, Housekeeping, Engineering and Food and Beverage) to expedite fulfillment of guest requests.Adheres to and promotes proper four star service standards.Reviews daily VIP arrivals. Creates Daily Special Notes for Arrival Report of VIP Guests and special requirements and requests for Guest Services Department.Creates profile on guest with preference details and special needs, etc.Responsible for restocking and maintaining guest supplies closet and maintaining a well-organized work area.Covers PBX operator as needed.Comply with all hotel policies and standard operation proceduresMake room reservations directly from guest via the telephone. Have knowledge of various promotions of the hotelQuote accurate rates and "up-sell" in order to meet guest needs

  • Hotel Valet

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    Miami, United States Evolution Parking & Guest Services Full time

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    Miami, FL, United States Evolution Parking and Guest Services Full time

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    1 week ago

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