Technical Writer

4 weeks ago

Irvine, United States EBizCharge Full time

Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing payment processing applications that facilitate electronic payment processing within the workplace, enhance transaction security, and increase client profits. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage ERP products, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magneto WooCommerce, and Volusion. EBizCharge offers its employees unlimited earning potential, career advancement opportunities, and a dynamic work environment.

We’re searching for a Technical Writer to join our team and help take our organization to new heights. Our ideal candidate would possess a flair for writing and exposure to software development, computer science, and/or software engineering.

Responsibilities

  • Create external and internal facing technical documentation to support our integrations.
  • Adherence to our style guides and content specifications.
  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
  • Independently gather information from subject matter experts to develop, organize, and write user guides, technical specifications, and process documentation.
  • Work with internal departments to identify all documentation needs and continuously revise, edit, and update all existing documentation.
  • Research, create, and maintain informational content in multiple media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Qualifications

  • Bachelor’s degree in relevant technical field preferred but not required
  • 3+ years of previous experience writing documentation and procedural materials for multiple audiences.
  • Excellent communication and teamwork skills, including ability to consult with subject matter experts from software developers, support, QA, and product management.
  • Strong organizational and time management skills.
  • A positive attitude, willing to jump in and tackle new challenges.

Benefits

  • 100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
  • Retirement 401(k) plan with company match.
  • Gym access, dry cleaners, car wash conveniently located within building.
  • Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Job Type: Full-time

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.

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