Sales Support

3 weeks ago

Collinsville, United States Vistra Full time

Sales SupportThis position will provide primary sales support to all Commercial Door-to-door and Apartment and Builder Sales with pricing, data acquisition, issues management, and contracting transactions for all Vistra brands nationally. The position may provide sales support for other sales channels should the need arise.Dynegy and TXU Energy, subsidiaries of Vistra Corp, deliver more than just power to residential, municipal, commercial, and industrial customers across several states. They also provide world-class service to their customers making them stand out in the energy sector.Responsibilities:Support the Door-to-Door and Apartment & Builder Sales teams with setting up and closing highly profitable energy deals with business customers through a variety of means including obtaining usage history, working with price quotes, and closing contractsUse Salesforce, SAP, ERCOT, PJM, MISO, LodeStar, Utility Portals, LOA, Adobe Sign and other associated tools and portalsMaintain established service levels by working to obtain account information, provide contract pricing, and resolve account issuesWork with organizations throughout Vistra to ensure customer accounts are handled efficiently and accuratelyEnsure requests for pricing are responded to in a timely manner and work with pricing, structured transactions, legal, contract, and credit groups to prepare customer offersAble to manage, prioritize, and complete support-related requests from sales executivesElectricity Contracts accuracy of contract forms, tracking and resolving any discrepancies to ensure payment delays do not occur and if discovered, working within expected time frames to resolve and correctEnsure adherence to regulatory and government guidelines in maintaining customer accountsEnsure an accurate and timely process for maintaining customer account information and closing pricing transactionsAccess and working knowledge of ERCOT, PJM, and MISO utilities (access portals, look up info, request usage, etc).The Cincinnati, OH, Collinsville, IL, or Irving, TX-based account manager's role will support Dynegy and TXU Energy direct sales reps in building strong customer relationships, and win new and renewal customers to reach organizational goals and objectives.Provide Salesforce support based on case-supplied criteria (terms, product, etc) from sales agentsOrder and/or estimate usage from utilities when neededUpload LDCs and ESIIDs into SalesforceBuild, submit, and monitor quote progressAdd margin, book, and follow-up to contract based on seller inputCommunicate with sales agents via Salesforce chatterCommunicate with teams (Credit, Legal, Structured Transactions, Price Desk, Retail Contract Mgmt, etc)Provide troubleshooting support to all sales channels (quotes fail to price, insufficient usage, missing details necessary to price, etc)Work with Vistra Technology and support teamsRequirements:High School Diploma or equivalency requiredExperience gained through college degree programs and/or certifications is applicable to the above skills2 3 years of data analyst or sales support with pricing experience role and knowledge of ERCOT, PJM, and MISO preferredExperience using Salesforce preferredStrong communication, interpersonal, and written skills requiredStrong MS Excel, Word, and Outlook skills requiredWillingness to commute to Collinsville, IL, Cincinnati, OH, or Irving, TX offices three days a week (hybrid role) with Wednesdays and Fridays being remote (work from home)Perform all other tasks that may be assigned.

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