CALL CENTER AGENT
19 hours ago
Call Center AgentUnder the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to customers by answering questions, handling complaints, and troubleshooting problems with products and services. The Call Center Agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful Call Center Agent, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.Essential ResponsibilitiesAnswers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Builds lasting relationships with clients and other call center team members based on trust and reliability.Utilizes software, databases, scripts, and tools appropriately.Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.Takes part in training and other learning opportunities to expand knowledge of company and position.Adheres to all company policies and procedures.ADA Profile: Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this job, the employee is required to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or up to 5 pounds of force constantly to move objects. The employee is also required to balance, crouch, feel, finger, handle, pull, push, reach, speak, stand, stoop, talk, see, and walk. Also requires the ability to make rational decisions and perform repetitive motions.Work Environment: Will work Monday-Friday, 8am to 5pm.The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state, and local law. The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
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Call Center Agent
7 days ago
El Paso, United States Automatic Data Processing Full timeHandling phone calls regarding garnishment related questions from our clients, client's employees, custodial parents and agencies who ensure ADP is in compliance with federal and state garnishment laws. Processing inquiries from our operations depart Call Center, Agent, Client Relations, Technology, Skills
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Call Center Agent
1 day ago
El Paso, United States 24 Hours Group Full timeJob PostingThis is a remote position.The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Duties and responsibilities include:Managing a whole lot of incoming and outgoing calls in the operations.Identifying the needs of the client and finding solutions to it.Answering inbound calls, converting them to...
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Receptionist - State Farm Agent Team Member
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El Paso, TX, United States Daniel Call - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Benefits: 401(k) matching Competitive salary Paid time off Bonus based on performance Free food & snacks Profit sharing Training & development Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and...
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Call Center Agent
1 week ago
El Paso, Texas, United States ADP Full timeADP is hiring a Wage Garn Call Center Representative I. Position summary includes handling phone calls regarding garnishment related questions from our clients, client's employees, custodial parents and agencies who ensure ADP is in compliance with federal and state garnishment laws. Partnering with our service, implementation and operations teams to ensure...
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Seasonal Call Center Supervisor
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El Paso, United States Education at Work Full timeSeasonal Call Center SupervisorThe Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while...
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Remote Sr. Call Center Representative
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El Paso, United States TechOp Solutions International Full timeSenior Csr TechOp Solutions is seeking Senior CSRs who can provide masterful guidance in a federal contact center environment. Senior agents will have exceptional customer service skills, including experience deescalating calls and managing takeover calls, as well as handling disruptive callers. They will also provide coaching support for new agents and...
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Remote Part Time Call Center Agent
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El Paso, TX, United States AnswerNet Full timeCustomer Service Agent - RemoteJob Type: Full Time - Work from HomeHours: Varies with flexibility across all seven days of the week, including overnightsSalary: $14.00Benefits: Available after 60 days for full-time employees About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc.,...
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Remote Part Time Call Center Agent
1 week ago
El Paso, TX, United States AnswerNet Full timeCustomer Service Agent - RemoteJob Type: Full Time - Work from HomeHours: Varies with flexibility across all seven days of the week, including overnightsSalary: $14.00Benefits: Available after 60 days for full-time employees About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc.,...
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Call Center Agent Bilingual/Spanish-Remote
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El Paso, TX, United States AnswerNet Full timeTPV Bilingual Call Center AgentJob Type: Full-Time Hours: 11 am - 7 pm with 7 days flexibility Salary: $12.75 About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few....
