Intake Coordinator, Inbound

About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today Job Summary: The Call Center Intake Coordinator is responsible for serving as the first point of contact for potential new patients seeking services. This role involves handling inbound phone calls in a professional, compassionate, and efficient manner-providing information, verifying eligibility, gathering preliminary intake details, and coordinating next steps in the admissions process. The Intake Coordinator plays a key role in ensuring a positive and supportive experience for every caller while maintaining accuracy, compliance, and confidentiality. Responsibilities: Answer and manage a high volume of inbound calls from potential new patients and referral sources. Conduct initial screenings to determine service needs and eligibility based on program criteria. Collect and document accurate demographic, insurance, and referral information in the electronic health record (EHR) or CRM system. Provide clear and empathetic communication to callers regarding available services, next steps, and timelines. Schedule assessments, evaluations, or appointments as appropriate. Collaborate with clinical and administrative teams to ensure seamless handoffs and efficient intake processing. Follow established call handling scripts and protocols to maintain consistency and compliance. Protect patient confidentiality and adhere to HIPAA and organizational privacy policies. Track call outcomes and maintain accurate data for reporting and quality improvement purposes. Support departmental goals related to response time, conversion rates, and customer satisfaction. Qualifications: High school diploma or equivalent required; associate or bachelor's degree preferred. Minimum of 1 year in a call center, healthcare intake, or customer service role (healthcare or behavioral health setting preferred). Experience working with CRM or EHR systems is highly desirable. Excellent verbal communication, active listening, and interpersonal skills. Ability to manage high call volumes while maintaining accuracy and professionalism. Strong organizational and time management skills. Compassionate and patient-centered approach to service delivery. Proficiency in Microsoft Office Suite and data entry systems. Ability to work both independently and collaboratively in a fast-paced environment. Work Environment: Call center work setting with structured schedules. Requires consistent phone and computer use for extended periods. This position is onsite, 5 days per week at our office in Marlton, NJ. May include weekend or evening shifts depending on organizational needs. Key Attributes for Success: Empathetic communicator with a calm and professional demeanor. Detail-oriented with a strong commitment to data accuracy and confidentiality. Team-oriented problem solver who thrives in a mission-driven environment. #tan Full-time employees qualify for the following benefits: Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time Off Paid Office Holidays All employees qualify for these benefits: Paid Sick Time 401(k) with up to 3% company match Referral Program Payactiv: pay-on-demand. Cash out earned money when and where you need it Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.