Customer Service Representative

3 days ago

Arlington, United States Mr. Appliance of Mansfield Full time
Benefits:
  • Training & development
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement


VETERAN FAMILY OWNED & OPERATED
 


We are committed to serving our customers with exceptional service, expertise and empathy.    
 
Mr. Appliance® is an appliance repair franchise with over 250 locations whose core values are Respect, Integrity, and Customer Focus while Having fun in the process  As a Customer Service Representative, you are a key member of our team responsible for our customer relationships and earning business by talking to our customers when they call with an Appliance Repair need. 
 
This position is right for you if you are self-motivated, energetic and enjoy helping people.  Ideally you are driven to provide the highest level of customer service, team support and able to effectively manage a variety of situations on a day-to-day basis.  
 
PERKS:
 
  • Great job to expand skills and grow
  • Team environment
  • Convenient location
ESSENTIAL JOB FUNCTIONS: 
  • Receive incoming calls from customers in a professional, empathetic and courteous manner
  • Create Purchase Orders, receive in parts and manage day-to-day dispatch
  • Pick up and deliver parts as needed 
  • Perform other duties as needed which may include cross-training in related positions
  • Build strong relationships with our technicians and office staff
JOB REQUIREMENTS: 
  • Friendly and cheerful disposition
  • Call center and/or dispatch experience in a service related industry is preferable
  • Strong customer service skills and ability to speak with numerous customers without getting overwhelmed
  • Strong verbal and written communication skills 
  • Detail-oriented with strong data entry skills
  • Great ability with business system software and Microsoft Office/Google applications
  • Reliable personal transportation
  • Team player who takes initiative
We are actively interviewing for this position - Apply today and our hiring manager will follow up
 

Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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