Work Order Coordinator

4 weeks ago

Savannah, United States Government Jobs Full time

Utility Services Work Order CoordinatorThis position is responsible for the printing, assigning, completion, reconciling, and review of all Utility Services work orders that are sent for processing and completion with Water Distribution. Managing and organizing work orders between both Utility Services and Water Distribution for meter readers to complete is paramount to this position. This position also provides technical assistance to staff, training for work order processing, and will be responsible for reports and data between both departments.Act as the primary point of contact for work order inquiries from staff. Prints daily work orders from Govern for staff to complete. Assigns work orders based on daily staffing and regions of work. Develop and document standard operating procedures (SOPs) for work order management. Completes work order adjustments to utility customer accounts. May need to complete field inspections for meter data. Answers questions from the public about completed inspections or detailed work done for the residents. Review and correct completed work orders by customer service staff for accuracy. Analyze data to restructure routes and improve efficiencies for completion and timing of work orders. Prioritize work orders based on urgency, operational needs, and resource availability. Maintain accurate records of all work orders, including time, assigned staff, and resolutions. Generate reports on work order status, backlog, completion rates, and other key performance indicators (KPIs) for review by staff. Provide updates to stakeholders on the status of work orders and schedules. Perform other duties as assigned.Requires an associate or bachelor's degree: A degree in business, facilities management, logistics, or a related field is preferred. 1-2 years of experience in company logistics, scheduling, management, coordination, accounting, water services, or a related role. Must possess and maintain a valid driver's license with an acceptable driving history. Background investigation, including supervised drug screen, post offer/pre-employment medical screen, and verification of education, certifications, and licenses required prior to employment.Proficiency in MSGovern, CityWorks, and RockSolid or work order management systems; is preferred. Strong ability to prioritize tasks, manage multiple work orders, and adhere to deadlines. Excellent verbal and written communication skills for interacting with team members, customers, and management staff. Capability to analyze data, generate reports, and identify opportunities for efficiency improvements. Ability to address and resolve scheduling conflicts, delays, or other issues related to work orders. Ensuring accuracy in work order documentation and compliance with standards.

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