Call Center Operations Supervisor
2 weeks ago
Job TitleDevelop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures. This position is 100% onsite in McAllen, Texas. Work at home is not available for this position.ResponsibilitiesYour ResponsibilitiesEnsures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics80% of your day will consist of coaching and educating agents on how to improve their performanceCreate an environment focusing on fun, enthusiasm and accountabilityTake initiative and show leadership by creating performance improvement plansAdminister coaching and disciplinary action when appropriateHandle both internal and client led performance discussionsPerform other related duties and assignments as required and as assigned by supervisor or other managementEnsure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediatelyMust be able to take calls when neededQualificationsQualificationsCollege degree preferred or equivalent work experience requiredAbility to work under pressure, plan, meet deadlines and be accountable for the performance of othersSolid organizational, administrative, leadership and time management skillsAbility to demonstrate personal ownership of tasks and follow through to obtain desired resultsMust have a keen sense of attention to detailSkilled in determining why and how tasks should be attempted and their effective completionProven experience in overcoming unexpected difficulties and using logical problem-solving skillsTyping speed of 25 wpmExcellent written and verbal communication skills consistent with North American business standardsMust have availability to work various shifts influenced by current business needsHigh school diploma or GED requiredExcellent attendance history is requiredMust pass mandatory background checks which may include pre-screening, illegal drug tests and credit checksSoft SkillsProcess ExcellenceCollaborationCommunicationEmotional IntelligenceOpen-MindednessCritical ThinkingSolution OrientationEntrepreneurshipAI ProficiencyData LiteracyBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.TP is an Equal Opportunity Employer
-
Call Center Operations Supervisor
1 week ago
McAllen, United States Teleperformance USA Full timeCategory : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and...
-
Call Center Operations Supervisor
2 weeks ago
McAllen, United States Teleperformance USA Full timeCategory : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and...
-
Call Center Operations Supervisor
2 weeks ago
McAllen, United States Teleperformance USA Full timeCategory : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and...
-
Call Center Operations Supervisor
1 week ago
McAllen, United States Teleperformance USA Full timeCategory : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and...
-
Call Center Operations Supervisor
2 days ago
McAllen, United States Texas Staffing Full timeClient OperationsTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us...
-
Call Center Operations Supervisor
2 weeks ago
McAllen, United States Teleperformance Full timeOverview About TPTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow...
-
Call Center Customer Service Rep
7 days ago
McAllen, United States Driscoll Children's Hospital Full timeWhere compassion meets innovation and technology and our employees are family. This position is 100% onsite.Travel to Corpus Christi for training is required.GENERAL PURPOSE OF JOB:The Bilingual Call Center Customer Service Representative is responsible for the assisting Member/ Provider with healthcare inquires concerns, or complaints via...
-
Call Center Customer Service Rep
4 days ago
McAllen, United States Driscoll Children's Hospital Full timeWhere compassion meets innovation and technology and our employees are family.Thank you for your interest in joining our team! Please review the job information below.Sign-on Bonus Offered!This position is 100% onsite.Travel to Corpus Christi for training is required.GENERAL PURPOSE OF JOB:The Bilingual Call Center Customer Service Representative is...
-
Call Center Quality Assurance Analyst
2 weeks ago
McAllen, United States Teleperformance Full timeTP Operations Quality AnalystTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local...
-
Call Center Trainer
4 weeks ago
McAllen, United States Teleperformance Full timeTP Training CoordinatorTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence...
