US Tech Solutions, Inc. | Call Center Representative SC | columbia, sc
2 weeks ago
Duration: 3+ Months (Contract to Hire)
Job Description:
· Contract to Hire Onsite Position Only
· All candidate selections will be made no late than Wednesday, December 11th.
· Training will be for 6 weeks (Monday- Friday 8:00-4:30) After Training (Monday- Friday 9:30am-6:00pm; 10:30am-7:00pm or 11am-8pm). Schedules will be assigned based off business needs.
· No time can be missed during the training period.
· Dress Code is Business Casual – No Exceptions Needed requirements/experience- call center, customer service, computer knowledge, Microsoft office, critical thinking skills. Must be able to quickly navigate computer systems and able to type minimum of 35-40 WPM.
· All candidates selected will need to start on Monday, January 6th.
· No alternate start date has been provided.
· Please ensure that candidates are interested and available for the position, prior to the submittal process.
Responsibilities:
· Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
· Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
· Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
· Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
· Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
· Assist with the training of new employees and cross training of coworkers.
Experience:
· 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
Skills:
· Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
Education:
· High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call centre experience.
-
columbia, United States US Tech Solutions, Inc. Full timeDuration: 3+ Months (Contract to Hire) Job Description: · Contract to Hire Onsite Position Only · All candidate selections will be made no late than Wednesday, December 11th. · Training will be for 6 weeks (Monday- Friday 8:00-4:30) After Training (Monday- Friday 9:30am-6:00pm; 10:30am-7:00pm or 11am-8pm). Schedules will be assigned based off...
-
Columbia, United States US Tech Solutions Full timeDuration: 3+ Months (Contract to Hire) Do not wait to apply after reading this description a high application volume is expected for this opportunity. Job Description: · Contract to Hire Onsite Position Only · All candidate selections will be made no late than Wednesday, December 11th. · Training will be for 6 weeks (Monday- Friday 8:00-4:30) After...
-
columbia, United States US Tech Solutions, Inc. Full timeDuration: 3+ Months (Contract to Hire) Job Description: · Contract To Hire Onsite Position Only · Monday-Friday, 8am -4:30pm · Knowledge of Excel, detailed oriented, and claims knowledge would be a plus. · Identifying, loading, and closing out escalations. · We are flexible on the Customer...
-
Columbia, United States US Tech Solutions Full timeDuration: 3+ Months (Contract to Hire) Job Description: · Contract To Hire Onsite Position Only · Monday-Friday, 8am -4:30pm · Knowledge of Excel, detailed oriented, and claims knowledge would be a plus. · Identifying, loading, and closing out escalations. · We are flexible on the Customer Service experience that they may have because the job...
-
Hotel Housekeeping Professional
2 weeks ago
Columbia, South Carolina, United States Delta Hotel Columbia, SC Full timeOverviewWe are seeking a highly skilled and dedicated Housekeeping Professional to join our team at the Delta Hotel in Columbia, SC.This is a dynamic role that requires attention to detail, strong communication skills, and a commitment to providing exceptional customer service.
-
Columbia, South Carolina, United States Delta Hotel Columbia SC Full timeWe are seeking an exceptional Night Auditor to join our team at the Delta Hotel in Columbia, SC.Job OverviewThe Night Auditor is responsible for ensuring the smooth operation of our front desk during overnight hours. This role requires attention to detail, strong communication skills, and the ability to work independently.Key Responsibilities:Front Desk...
-
West Columbia, United States US Tech Solutions Full timeDuration: 3+ Months (Contract to Hire) Job Description: · Contract To Hire Onsite Position Only · Monday-Friday, 8am -4:30pm · Knowledge of Excel, detailed oriented, and claims knowledge would be a plus. · Identifying, loading, and closing out escalations. · We are flexible on the Customer Service experience that they may have because the job is more...
-
columbia, United States US Tech Solutions Full timeJob Details:Job Title: Customer Service Advocate IILocation: Columbia, SC 29229Duration: 3+ Months (possible temp to hire) Job Duties:Needed requirements/experience- call center, customer service, computer knowledge, Microsoft office, critical thinking skills. Must be able to quickly navigate computer systems and able to type minimum of 35-40 WPM.Provides...
-
Columbia, United States US Tech Solutions, Inc. Full timeDuration: 3+ Months (Contract to Hire) Job Description: · Contract To Hire Onsite Position Only · Monday-Friday, 8am -4:30pm · Knowledge of Excel, detailed oriented, and claims knowledge would be a plus. · Identifying, loading, and closing out escalations. · We are flexible on the Customer Service...
-
columbia, United States US Tech Solutions, Inc. Full timeDuration: 3+ Months (Contract to Hire) Job Description: · Contract To Hire Onsite Position Only · Monday-Friday, 8am -4:30pm · Knowledge of Excel, detailed oriented, and claims knowledge would be a plus. · Identifying, loading, and closing out escalations. · We are flexible on the Customer...
-
Travel OR Tech in Columbia, SC
2 months ago
Columbia, United States Soliant Full timeJob DescriptionJob DescriptionMinimum 1+ years nursing experience required.Soliant is Partnered with an Incredible facility in Columbia, SCthat is in need of a Travel Surgical Tech. Take a look at the details below and give me a call or text if you want more information!Position: Certified Surgical Tech (CST)Employment Type: ContractLocation: Columbia,...
-
Travel CT Tech in Columbia, SC
1 month ago
columbia, United States Marvel Medical Staffing Full timeSpecialty: CT TechLocation: Columbia, SCStart date: ASAPShifts per week:Duration: 13 weeksShift type: DaysWeekly gross pay: Contact us for more information!
-
Travel Rad Tech in Columbia, SC
1 month ago
columbia, United States Marvel Medical Staffing Full timeSpecialty: Rad TechLocation: Columbia, SCStart date: ASAPShifts per week:Duration: 13 weeksShift type: NightsWeekly gross pay: Contact us for more information!
-
columbia, United States US Tech Solutions, Inc. Full timeDuration: 3 + Months Contact (Possible Conversion) Job Description: • Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrolments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings. Responsibilities: • Receives and logs...
-
columbia, United States US Tech Solutions, Inc. Full timeDuration: 3 + Months Contact (Possible Conversion) Job Description: • Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrolments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings. Responsibilities: • Receives and logs...
-
Columbia, United States US Tech Solutions, Inc. Full timeDuration: 3 + Months Contact (Possible Conversion) Job Description: • Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrolments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings. Responsibilities: • Receives and logs...
-
Travel Cath Lab Tech in Columbia, SC
1 week ago
Columbia, United States Marvel Medical Staffing Full timeSpecialty: Cath Lab Tech Location: Columbia, SC Start date: ASAP Shifts per week: Duration: 13 weeks Shift type: Days Weekly gross pay: Contact us for more information
-
Columbia, United States US Tech Solutions, Inc. Full timeDuration: 3+ Months Possible Contract (Possible Extension) Job Description: •Assists with health management activities/programs. Provides health coaching or intervention telephonically or in person for assigned health programs. Utilizes all data systems containing patient information and documents information appropriately. Responsibilities: · Assists...
-
columbia, United States US Tech Solutions, Inc. Full timeDuration: 3+ Months Possible Contract (Possible Extension) Job Description: •Assists with health management activities/programs. Provides health coaching or intervention telephonically or in person for assigned health programs. Utilizes all data systems containing patient information and documents information appropriately. Responsibilities: ·...
-
Healthcare Professional
1 week ago
Columbia, South Carolina, United States Lancesoft Inc Full timeWe are seeking qualified Registered Nurses for a dynamic assignment at Lancesoft Inc.Job Summary:A 91-day travel nursing opportunity awaits you in Columbia, SC. Enjoy a competitive daily rate and benefit package, including Day 1 Medical, Health, Dental, Vision coverage. Take advantage of a $500 referral bonus and expand your professional network.Location...
