Relationship Specialist Northeast

Relationship Specialist NortheastPalmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impactwithout compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits packageincluding unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and moreso you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profitbacked by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.Palmetto Capital is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.This role will be remote based in the Northeast region.About YouYou work well in a fast paced environment, and are nimble to adapt to new challenges.You've got a passion for servant leadership, willing to support frontline sales reps and team members to successfully transact on the Palmetto financial product platform.You enjoy building meaningful relationships and delivering a best in class partner experienceSummary Of RoleThe Relationship Specialist will be responsible for managing the support and processing ecosystem around Palmetto's financial products for small and medium sized EPCs, providing direct support to partners, while collaborating closely with the Relationship Manager.Strategic & TacticalProduct OperationsSupport EPC partner requests via email ticketing, chat support, mechanisms.Manage all queues & action areas within the financial portal to ensure smooth transactions for partners, and remove friction and blockers to any transactions.Provide coaching and training transactions to EPC partners & sales reps.Assist in the continuous evaluation and improvement of internal processes and help build systems that meet current and future company service expansions.Account & Relationship ManagementWork closely with the regional Relationship Manager to understand partner needs and expectations, and begin to build relationships.Surfacing global insights from EPC partner requests and interactions to LightReach Leadership and proactively identify opportunities to improve our product and partner experience.Work with regional relationship managers in implementing regional strategies and initiatives to drive EPC engagement, including pipeline reviewsFoster a strong relationship with the regional Lightreach Pro Relationship manager, driving cohesive regional strategy.Qualifications3+ years of experience in a Product Operations, Customer Service, or Account Management Support role preferredBS/BA PreferredStrong verbal and written communication skills, and a passion for building and nurturing relationshipsExcellent interpersonal and relationship building skills that improve collaboration and drives mutual successEnjoys working in a fast-paced rapidly changing environmentHighly motivated and able to thrive in a fast-paced customer-centric environment where priorities may change quicklyStrong problem solving abilities, with the ability to analyze data, spot trends, and develop creative solutions to challengesProficiency in Google Suite, slack, intercom, chat support systemsAbility to work independently and collaboratively in a team environmentKnowledge of the construction or solar industry preferred