Senior Lead Operations Specialist

Senior Lead Operations SpecialistLime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.We are looking for a Senior Lead Operations Specialist to maintain our fleet of shared electric vehicles. As a Senior Lead Operations Specialist at Lime, you will wear multiple helmets to support our daily operations.What You'll Do:Onboard, train, and lead a team of all levels of Operations Specialists while assigning daily tasks and ensuring workflow is efficient and thoroughMaintain a team oriented environment and integrate new members to the teamEvaluate and provide feedback on team performanceCollaborate with the Safety team to ensure occupational compliance in the warehouseSafely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local marketInteract with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skillsAddress and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreementsMaintain communication with the team including peers, shift lead, and managerParticipate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehiclesSupport battery management operations when applicable by ensuring accurate documentation and quality checks are completedPerform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flowMonitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requestsDetect and report uncommon situations related to on the ground service and productOccasionally assist customers in field by providing support related to Lime vehiclesFollow established safety procedures to ensure Lime riders are on the safest vehiclesMay be required to safely operate a push cart, pallet jack, and/or forklift to move vehicle inventory. Where applicable, forklift certification will be necessary.Additional job related tasks as assignedAbout You:Must be at least 21 years of age with a valid driver license and good driving record2 years of experience in a similar position while leading and coaching othersAn understanding of workforce management to help Ops Management ensure efficient staffingKnowledge of the local geography, the ability to drive large vans and work outdoors in all weather conditionsAbility to lift up to 65lbs / 35 kg on a frequent basis requiredKnowledge of cell phone applications. iOS experience preferredAbility to work various shifts including evenings and weekendsExperience safely operating a pallet jack or push cart. Where markets require the use of a forklift, Lime will coordinate a certificationStrong problem-solving skills, with the ability to perform quick and efficient repairsSelf-motivated with and the ability to work independently with minimal supervisionStrong organizational skills with the ability to manage daily tasksA safety-oriented mindset, capable of conducting rigorous quality checksExcellent communication skills with the ability to interact with team members, riders, and city officials *Disclaimer: To ensure the safety of our drivers Dual-Facing AI Dash Cams that record the road and inside the cab have been installed in our vehicles. As a requirement of this position, a waiver accepting acknowledgement of the Dash Cam in Lime's vehicle must be signed.This is a contracted position that will be hired, managed, and compensated through a third-party employer. By submitting information through this posting, the applicant agrees that Lime may forward all submitted information to the applicable third-party employer, and the third-party employer may contact the applicant regarding the role.If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.