Houseperson

2 weeks ago

Miami Beach, United States Loews Hotels, LLC Full time
Housekeeping Houseperson

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

To clean all public guest room areas of the hotel as assigned. To promote good public relations.

Essential Functions and Responsibilities

  • Reports to work as scheduled, in proper uniform, in accordance with the companys personal appearance standards
  • Consistently maintains a friendly positive attitude that ensures positive guest experience and giving recognition to returning guests.
  • Follow and adhere to all policies and procedures as set forth by the Housekeeping Department
  • Follows proper etiquette when communicating over the radio
  • Respond, follow and close HotSOS and other requests when assigned to them by the proper usage of Rexx/ radio
  • Responsible for helping room attendants by emptying trash and soiled linen from housekeeping carts
  • Help maintain the following areas at all times: public rest rooms, hotel lobby levels, ashtrays , elevators and tracks, ice machine areas, stairwells, building entrance and hallways
  • Handle guests with excellent guest relations skills
  • Clean back-of-the-house windows as needed
  • Vacuum guest hallways daily
  • Use proper chemicals when cleaning as described by the departments procedures
  • Attend all departmental meetings as scheduled
  • Perform all duties in a timely and efficient manner
  • Maintain linen closets clean, stock and organize
  • Bring trash to compactor at the end of the day
  • Responsible for washing guest room glassware and delivered to linen closets
  • Responsible for bringing dirty glassware to housekeeping at the end of the shift
  • Perform all other duties as directed by management that are consistent with the policies and procedures of the company
  • Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
  • Is polite, friendly, and helpful to the guests, management, and fellow team members
  • Attends all appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment, and work area
  • Executes emergency procedures in accordance with hotel standards
  • Complies with safety regulations and procedures
  • Complies with hotel policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes

Supportive Functions and Responsibilities

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Complies with hotel uniform and grooming standards

Qualifications

  • Previous experience an asset
  • Able to work as part of a dynamic quality-driven team
  • Basic English language skills
  • Requires extensive standing, walking, lifting and bending
  • Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift
  • Able to work a flexible schedule, including weekends and holidays
  • Must be customer-service orientated and have excellent hospitality skills

Physical Demands

It is required by this position that one will be:

  • On their feet over 2/3 of the time
  • Walking over 2/3 of the time
  • Using hands to handle, feel or point over 2/3 of the time
  • Stooping, kneeling, crouching, crawling 1/3 of the time
  • Using their listening and communication skills 2/3 of the time.
  • Able to push, pull, and carry 150 lbs

There are special vision requirements that we ask for and they are:

  • Close vision (clear vision at 20 inches or less)
  • Distance vision (clear vision at 20 feet or more)
  • Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
  • Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

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