Teller

1 month ago


Lakewood, United States Northwest Bank Full time
Description

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.

ESSENTIAL FUNCTIONS:

  • Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office‘s overall sales performance goals
  • Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.
  • Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
  • Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
  • Deliver on our North(west) star experience and champion our customer‘s financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.
  • Exceptional delivery of our 5 Culture Promises
  • Complete educational training as assigned and self-educate using bank designed programs and applications
  • Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
  • Knowledge and adherence to all security and dual control processes
  • Responsible to participate in branch opening and closing tasks as needed
  • Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
  • Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
  • Work evening hours and weekends as scheduled, assigned, or necessary
  • Ensure compliance with Northwest‘s policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment

KNOWLEDGE, SKILLS, & ABILITIES:

  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
  • Knowledge of computers and the Teller System

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • High School Diploma or equivalent preferred

Work Experience:

  • Customer service experience preferred
  • Cash handling experience preferred
  • Banking and/or retail experience preferred

The pay range for this position is generally $15.50 - $17.05 per hour. Actual pay is based on various factors including but not limited to the successful candidate‘s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.

All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor‘s legal duty to furnish information. 41 CFR 60-1.35(c)
  • Bank Teller

    5 days ago


    Lakewood, United States Express Employment Full time

    Job DescriptionLocated in Lakewood, COJoin Our Team as a Bank Teller - Make a Difference in Every Transaction!Are you a people person with a passion for helping others? We're looking for a friendly and customer-focused Bank Teller to join our team at a local branch. This is more than just a job-it's an opportunity to play a vital role in helping...

  • Bank Teller

    3 weeks ago


    Lakewood, United States Express Employment Full time

    Job DescriptionJob DescriptionLocated in Lakewood, COJoin Our Team as a Bank Teller - Make a Difference in Every Transaction!Are you a people person with a passion for helping others? We're looking for a friendly and customer-focused Bank Teller to join our team at a local branch. This is more than just a job-it's an opportunity to play a vital role...

  • Bank Teller

    5 days ago


    LAKEWOOD, CO, US Express Employment Full time

    Located in Lakewood, COJoin Our Team as a Bank Teller - Make a Difference in Every Transaction!Are you a people person with a passion for helping others? We're looking for a friendly and customer-focused Bank Teller to join our team at a local branch. This is more than just a job-it's an opportunity to play a vital role in helping clients with their...


  • Lakewood, United States FirstBank Full time

    Position Details Banking Specialist II This position, Banking Specialist II, may be called by many other names: New Accounts Representative, Senior Teller, etc. At First Bank, we choose to call you a "specialist" because that is what you are! You have mastered the art of handling transactions at the teller window and are working to gain more training and...


  • Lakewood, United States First Bank Full time

    Position Details Banking Specialist IIThis position, Banking Specialist II, may be called by many other names: New Accounts Representative, Senior Teller, etc. At...

  • Entry Level

    3 weeks ago


    Lakewood, United States CanAm Technologies, Inc. Full time

    About Can/Am Technologies At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cash Receipting software is an industry-leading solution that automates and streamlines cash handling and financial management practices for State, County and City governments....

  • Entry Level

    2 weeks ago


    Lakewood, United States CanAm Technologies, Inc. Full time

    About Can/Am Technologies At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cash Receipting software is an industry-leading solution that automates and streamlines cash handling and financial management practices for State, County and City governments....


  • Lakewood, United States FirstBank Full time

    Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that...


  • Lakewood, United States FirstBank Full time

    Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that...