Experience Cloud Architect

3 weeks ago

San Jose, United States Jade Global Full time

Job Summary:

Are you passionate about leveraging Salesforce technology to transform customer experiences? Do you thrive in a dynamic, fast-paced environment? We have an exciting opportunity for you to join our team at Jade, one of the fastest-growing consulting companies worldwide.


We're looking for a proactive and enthusiastic Business Analyst to join our CRM Service Line, focusing on Experience Cloud projects. As a key member of our team, you'll play a pivotal role in configuring and optimizing Experience Cloud solutions across various domains, including Sales Cloud, Service Cloud, and Communities Cloud.


About Jade Global:

Jade is one of the fastest-growing consulting companies worldwide. Jade has a well-balanced salesforce practice that helps customers deliver various IT projects across Sales Cloud, Service Cloud, Communities Cloud (Experience Cloud), Salesforce Revenue Cloud (CPQ, Billing, e-commerce), Apttus, and extending CRM solutions using the custom lightning solution, etc. we have an opening in our CRM Service Line for a BA in Experience Cloud.



Responsibilities:

  • Configure and customize Experience Cloud communities, ensuring alignment with branding and themes to enhance customer engagement.
  • Utilize omnichannel and live chat functionalities to optimize customer support processes within Experience Cloud.
  • Collaborate with stakeholders to translate business requirements into logical sprints and user stories, driving project success.
  • Provide technical recommendations and thought leadership to senior leaders, influencing IT initiatives and advancing business capabilities.
  • Collaborate with Architects and Developers to provide technical design guidance aligned with strategy and technical standards.
  • Evaluate and make strategic decisions independently to address specific technology design needs, ensuring effective Salesforce customization.


Qualifications:

  • Proven experience with Experience Cloud configuration and customization, including hands-on experience with Experience Cloud site builder.
  • Strong understanding of data security and external site security within the context of Experience Cloud implementations.
  • Excellent analytical skills with the ability to measure project success and drive continuous improvement.
  • Experience with Salesforce customization and software development methodologies, preferably Agile or Hybrid Agile.
  • Ability to connect well with business users and translate their requirements into actionable insights and solutions.


Location within the US, preferably near any of Jade offices

  • Dallas, TX,
  • Philadelphia, PA,
  • Ogden, UT,
  • San Jose, CA
  • There will also be internal travel to successfully execute the response.


Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity.

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