Program Coordinator

Strategic Staffing Solutions is currently looking for a Program Analyst for a contract opportunity with one of its clients Job Title: Program Analyst (Customer Affairs)Role Type: W2 onlyDuration: 12 months with the possibility to extend.Location: Topeka, KS- 100% onsite, Monday to FridaySchedule: 40 hours a week—must be flexible. Might have to work some weekends or evenings. The schedule may change weekly.Travel: There will be some travel to various events in Missouri and Kansas locations. MUST have a valid driver license. A company vehicle will be provided when traveling to events.Job Description:This position plays a critical role in ensuring positive and productive relationships with the state commissions, assistance agencies, and community organization leaders. The Customer Affairs Program Analyst helps drive the positive customer experience through outward-facing community and customer engagement and through the relentless pursuit of customer-focused solutions. The analyst is responsible for program management of several customer-impacting programs which include but are not limited to: Critical Needs Program and the Rehousing Program. Management of these programs requires timely and accurate execution in reporting, tracking, promotion, and communication to ensure successful messaging and outcomes with each program. Duties and Responsibilities:Responsibility 1:Manage multiple department programs competently and accurately: Critical Needs Program and Rehousing ProgramApproximately 50% of time spent on average over a one year periodOversee and manage the daily workflow of multiple programs, which include tracking and processing paperwork and applications associated with the programs, including CCB updates, customer communication, initiating field activity, records management, and reporting (55%)Help develop messaging and drive education and participation in the programs from both an external and internal strategic approach (25%)Provide reporting and track activities of programs on monthly, quarterly and annual basis (20%) Responsibility 2:Enhance the customer experience through targeted outreach and education to low-income and elderly customers Approximately 50% of time spent on average over a one year periodInterface with customers with a direct outreach approach to provide options and information about programs and services that will assist with the payment of energy bills. This includes face-to-face assistance at the customer outreach location. (40%)Work with Customer Affairs Advisors maintaining activity records, scheduling and collateral materials (30%)Work with cross-functional teams to identify and implement opportunities to maximize reach to customers (30%) Skills, Knowledge and AbilitiesExceptional interpersonal and customer relations skillsDemonstrates good judgment; achieves successful outcomesSolid communication skills – verbal and written; articulate and persuasive communication styleProfessional and approachable demeanorConfident and effective with public speakingWorking knowledge of Microsoft Office Suite; CCB a plusWillingness and ability to work extended and non-traditional hoursFlexibility to travel locally and statewide in MO and KS to meet job requirements Education and Experience RequirementsBachelor’s degree preferred; concentration in communication or business is desiredMinimum 2 years of experience working with external stakeholders, preferably in Customer Services, Operations, or Public AffairsDemonstrated experience in customer interaction with an aptitude for problem-solving and effective communicationProven ability to build and retain positive working relationships with stakeholder groups Must be flexible and adaptable with assignments, priorities, work hours/shifts and obligations, including a willingness and ability to work extended and non-traditional hours as neededAbility to travel locally and statewide in MO and KS to meet job expectations “Beware of scams. S3 never asks for money during its onboarding process.”