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Team Lead Order Management Specialist
1 month ago
Team Lead Order Management SpecialistAt C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry.Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline.We have more than 300 associates and multiple offices throughout the country. We represent top brands in many categories such as confection, snack, grocery, beverage, frozen, dairy etc.Overview of RoleTeam Lead Order Management role provides support and guidance to team members. Customer Service is responsible for placing, tracking and maintaining all purchase orders placed by customers, along with maintaining product maintenance within our database. The candidate should be organized, detail oriented and possess excellent communication skills.Hybrid - Schaumburg, IL; in office 2-3 days/weekSalary range $50,000 - $56,000 based on experience, qualifications and skillsAt C.A. we're not looking for perfection, just people that want to commit to us and grow their careers long-term. If you're looking for a sign to apply, here it isWhat You Will Do At C.A CarlinAssist manager in overseeing daily operations of team/deptProvide guidance, coaching, encouragement and inspire team members to achieve goalsFocus on team and employee welfareAssist with escalated customer inquiries and resolve complex issuesNew client set up/onboarding in internal database. Ensure all necessary details and resources are acquired to guarantee the utmost satisfaction with our businessNew customer set up in database/maintain existing customersAssist with departmental trainingCollaborate with department manager to improve and implement best practicesAssist with team coverage as neededWhat You Should Bring To The TableExperience leading a team of at least 4 peopleMust have Docuware and GenWeb experienceOutlook/Microsoft Office/Excel experienceFlexible with excellent customer service and communication skillsProblem solver with strong analytical skillsAbility to work well under pressureAccurate data entry skillsAbility to work as part of a team as well as independentlyExcellent organizational skills with focus on detailYou Will Stand Out If YouPrior experience with a CPG broker/manufacturer/groceryPrior experience leading a teamExtensive Docuware and GenWeb experiencePerks16 days of PTO11 paid company holidays per year2 paid volunteer days per year3 months fully paid parental leave (regardless of gender)Medical, dental, and visionPaid company life insurance401k with company matchSummer hours (half day Fridays from Memorial Day thru Labor Day)Come As You AreC.A. Carlin is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of these qualifications, especially if this role aligns with your career trajectory.
