Senior Salesforce Administrator

Senior Salesforce Administrator Company: The Boeing Company Boeing Global Services (BGS) is hiring a Senior Salesforce Administrator to own and optimize our Salesforce Service Cloud platform and evolve our service operations with AI and automation based in Seattle, Washington or Dallas, Texas. You'll be the primary admin for our Service Cloud implementation, manage integrations and security, and partner with Product, Data, and Engineering teams to deliver scalable, secure, and measurable improvements in agent productivity and customer satisfaction. What You'll Do Operate as the day-to-day Salesforce Administrator for Service Cloud users: Manage configuration, Flows, security model, permission sets, sharing, and org settings Support Service Cloud architecture and scalability efforts to support high-volume support operations Support the Implementation of AI-driven automation (Agentforce / Einstein / Next Best Action) for intelligent routing, auto-classification, and agent assistance Support integration of Salesforce Order Management, MuleSoft/Informatica, Data Cloud, and Experience Cloud; manage named credentials and connected apps Support Omni-channel deployments including email, webforms, chatbots, Live Agents and Voice (Amazon Connect) Inventory and govern automations (Flows, Process Builders, Apex), identify risk, and drive remediation with Development and Architecture teams Experience Cloud configuration and Knowledge base enablement to improve deflection and self-service Ensure data integrity and governance: validation rules, structured imports, and steward collaboration Implement security, segregation of duties (SoD), and audit controls to meet compliance requirements (e.g., SOX) Troubleshoot advanced user issues and integration failures; produce runbooks and drive cross-team resolution Train and enable users; create documentation and release notes Who you are Deep Service Cloud experience: you've administered complex Service Cloud orgs and understand case management, routing, entitlements, and Knowledge AI curious and practical: you've used or are ready to implement Agentforce, Einstein, or other AI capabilities to automate and assist agents Data & security minded: you understand data modeling, sharing, permission sets, SSO, and compliance controls Collaborative: you can translate business needs into secure, maintainable Salesforce solutions and work well with cross-functional teams Results oriented: you measure impact and use KPIs to improve operations Basic Qualifications (Required Skills/Experience): 8+ years of Salesforce administration experience (enterprise environments) Service Cloud focus Salesforce Administrator Certification required Hands-on experience with Salesforce Workforce Rules, Flows (record-triggered/auto-launched), and Process Builder migration. Apex familiarity a plus 8+ years of experience creating dashboards and operational reports for support KPIs Bachelor's Degree is required Preferred Qualifications (Desired Skills/Experience): Salesforce Certificates: Platform App Builder or Platform Developer I, Service Cloud Consultant Familiarity with integrations (named credentials, connected apps) and middleware (Informatica or MuleSoft) Experience with Agentforce, Einstein, Next Best Action, or equivalent AI/automation tooling Experience with Data Cloud Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: Level 4: $127,500 - $172,500 Level 5: $160,650 - $217,350 Language Requirements: Not Applicable Education: Bachelor's Degree or Equivalent Relocation: Relocation assistance is not a negotiable benefit for this position. Export Control Requirement: This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee. Safety Sensitive: This is not a Safety Sensitive Position. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E - Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish)