Senior Operations Manager

Senior Operations ManagerShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutionsall with a merchant-first mindset.We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises. Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.Our values are the heart of our culture. We're looking for individuals who embody these principles every day.Merchant-first: We handle the logistics so our merchants can focus on what they do bestgrowing their business.Own it: We take ownership of our work, our mistakes, and our successes.People make ShipMonk: We believe in our team and invest in our people.Change the score: We challenge the status quo, constantly innovating and improving.Get sh*t done: We're a fast-paced, high-growth company that values action and results.We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More.What You'll Do1. Operations LeadershipLead the day-to-day performance of a functional area (Inbound, Outbound, Inventory) or an entire operational shift, ensuring compliance with safety, productivity, and quality standards.Build and manage productivity plans by reviewing forecasts, determining labor requirements, and partnering with other Operations Managers/Industrial Engineers to balance labor.Lead and develop a team of 37 Supervisors and 50200+ hourly associates, setting expectations, coaching performance, and building strong leadership layers.Participate in interviewing, hiring, training, scheduling, and performance evaluations to support strong operational culture and team development.Act as the primary communication and accountability source for your teams, driving clarity, consistency, and corrective action when needed.Drive cultural change within the facility, reinforcing best practices in safety, quality, engagement, and productivity.Ensure accurate timekeeping and workforce planning for direct reports and assigned teams.Address employee concerns, resolve operational problems, and ensure successful day-to-day execution of fulfillment operations.2. Fulfillment Center Performance & Operational ExcellenceEnsure operational excellence across all warehouse areas, equipment, and systems, maintaining sanitation, maintenance, security, and housekeeping standards.Monitor and deliver key performance indicators (KPIs) to ensure operational profitability, throughput, and efficiency.Establish operational procedures for incoming/outgoing shipments, material handling, and warehouse inventory accuracy.Maintain warehouse physical condition and ensure timely repairs, replacements, and equipment requisitions.Coordinate warehousing activities with customer service, sales, and other internal teams to maintain alignment.Maintain proper layout of the warehouse, ensuring optimal product placement and material flow.Ensure compliance with internal policies, safety standards, and all operational requirements.3. Industrial Engineering & Process OptimizationDesign, develop, test, and evaluate integrated systems that optimize human workflows, inventory control, logistics, material flow, and overall production processes.Analyze statistical data and product specifications to determine standards, quality and reliability objectives, and performance metrics.Develop and implement labor utilization standards, cost analysis systems, and process optimization initiatives to drive efficiency.Draft and design optimized layouts for equipment, materials, and workspace using engineering tools and modeling software.Recommend improvements to personnel utilization, warehouse flow, equipment configuration, and resource optimization.Apply statistical and mathematical methods to determine staffing requirements, process standards, and workflow performance.Review production schedules and engineering specifications to improve fulfillment center methods and activities.Identify and lead continuous improvement initiatives focused on Safety, Quality, and Productivity.4. Quality Control & Production CoordinationCoordinate and implement quality control objectives, procedures, and activities to resolve production problems, improve reliability, and reduce costs.Direct teams involved in inspection, measurement, and testing to ensure quality control and accuracy.Evaluate precision and accuracy of production and testing equipment, implementing corrective action plans where necessary.Formulate sampling procedures, develop documentation standards, and ensure consistent reporting of quality and reliability data.Regulate and adjust workflow schedules based on operational needs, lead times, and production sequencing.Schedule deliveries based on production forecasts, material substitutions, storage requirements, and inventory levels.Implement methods and procedures for handling discrepant, defective, or damaged materials while assessing responsibility and cost impact.What you'll need:Bachelor's degree in Industrial Engineering preferred, or a related field such as Supply Chain Operations, Fulfillment Center Operations, Distribution Center Operations, or Industrial/Systems Engineering. Equivalent combinations of education and relevant experience will also be considered.6 to 8 years of related experience in fulfillment center operations, supply chain operations, distribution center operations, industrial engineering, or a similar operational/analytical environment.Experience with Warehouse Management Systems (WMS) and familiarity with labor management systems, engineered labor standards, or productivity improvement initiatives.Lean or Six Sigma certification preferred; ability to apply process improvement methodologies to optimize operations.Proficiency with enterprise technology systems, including Advanced Excel, Outlook/Gmail, Project Management Software, WMS platforms, and tools used for process workflow creation or analysis.Ability to clearly present complex operational or engineering information to managers, staff, clients, and internal stakeholders.Strong analytical and problem-solving skills, including the ability to work with variable operational conditions where limited standardization exists.Ability to interpret and work from written, verbal, diagrammatic, and schedule-based instructions, including engineering documentation.Proven experience leading teams of 40+ employees, developing supervisors, building leadership layers, and managing performance across multiple levels of an operation.ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.