Member Experience Associate

4 weeks ago

Gilroy, United States AAA Northern California, Nevada & Utah Full time

JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions

.

Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

This is a full-time, onsite, 5 day a week position in Gilroy, CA which includes working two (2) Saturdays out of the month.

Essential Functions

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

  • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

  • Acts as an agent for change while promoting AAAs guiding principles and core values.

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • 1-2 years of work experience with a preference for sales or customer service focused positions including work in sales, insurance, retail, service industry, call centers, or fast paced office environments.

  • Experience working with sales and service standards and goals (preferred).

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

  • Bilingual Spanish professional is strongly preferred

Work Environment/Physical Requirements

  • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

  • May travel by car, plane or other form of transportation to attend business meetings or conferences.

  • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

#MEL

#LI-ML1

-

Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

  • Member Experience Associate

    4 weeks ago

    Gilroy, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in...

  • Member Experience Associate

    4 weeks ago

    Gilroy, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in...

  • Member Experience Associate

    4 weeks ago

    Gilroy, United States AAA Northern California, Nevada & Utah Full time

    Job DescriptionJOB DESCRIPTIONWe call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?Great Pay - opportunity...

  • Bilingual Spanish Member Experience Associate

    3 weeks ago

    Gilroy, United States AAA Full time

    Bilingual Spanish Member Experience Associate We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. **Why Work For Us?** - Great...

  • Member Experience Associate

    4 weeks ago

    Gilroy, CA, United States AAA Northern California, Nevada & Utah Careers Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?*Great Pay - opportunity to participate in AAA...

  • Member Experience Associate

    4 weeks ago

    Gilroy, CA, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTIONWe call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Retail Associate>

    1 month ago

    Gilroy, United States DDS DISCOUNTS Full time

    dd's Discounts - 6735 Camino Arroyo [Store Associate / Team Member] As a Retail Associate at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all Customers and...

  • Vision Associate>

    1 month ago

    Gilroy, United States Walmart Full time

    Walmart - 7150 Camino Arroyo - [Customer Service / Retail Associate / Team Member / from $14 to $26-hr] - As a Vision Associate at Walmart, you'll: Provide great customer service; help customers see better by helping them choose the perfect set of glasses; Answer customer questions; Assist customers with special orders; Maintain and secure inventory; Assist...

  • Store Associate>

    4 weeks ago

    Gilroy, United States CVS Health Full time

    CVS Health - 800 FIRST ST. [Retail Sales / Team Member] As a Store Associate at CVS, you'll: Provide customer service by anticipating customer needs; Actively identify and resolve potential service issues; Perform cashier duties like handling cash, checks and credit card transactions; Maintain the sales floor by restocking shelves and checking in vendors;...

  • Customer Experience Specialist

    1 month ago

    Gilroy, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Sales Associate

    1 month ago

    Gilroy, United States Cycle Gear Full time

    **Sales Associate** * 6920 Automall Pkwy, Gilroy, CA 95020, USA * Part-time * Department: Store Operations **Company Description** Our team members are the industry's most enthusiastic and dedicated staff out there. We offer generous employee discounts and harbor a high energy and exciting work environment, because we know how to have fun! We're extremely...

  • Retail Cashier Associate>

    4 weeks ago

    Gilroy, United States Big 5 Full time

    Big 5 - 827 1st St. - [Store Cashier / Team Member] As a Retail Cashier Associate at Big 5 you'll: Oversee the front counter POS (register) terminal; Perform proper cash-handling and bagging of purchased merchandise; Greet customers; Answer telephones; Assist with stocking shelves and cleaning of displayed merchandise on the sales floor...Hiring Immediately...

  • Cart & Janitorial Associate>

    1 month ago

    Gilroy, United States Walmart Full time

    Walmart - 7150 Camino Arroyo - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Retail Sales Associate

    3 weeks ago

    Gilroy, United States Staples Full time

    **Retail Sales Associate** **Function: Retail Locations** **Address: 8840 San Ysidro Ave** **City / State: Gilroy, CA US** **Date Posted: January 1, 2022** **Type: Part-time** **Permanent / Contract: Regular** **Job Number: 1195754** **Description** Staples Connect is focused on our customer and our community, while empowering you to learn, grow and deliver....

  • Fresh Food Associate>

    4 weeks ago

    Gilroy, United States Walmart Full time

    Walmart - 7150 Camino Arroyo - [Grocery Clerk / Deli / Bakery / Team Member / from $14 to $26-hr] - As a Fresh Food Associate at Walmart, you'll: Help customers find the products they are looking for; Ensure high quality products are available in deli, bakery, meat, and other departments; Pack ready-to-sell products in proper containers and stock displays;...

  • Front Desk Associate

    1 month ago

    Gilroy, United States Gold's Gym Full time

    Position Overview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties. We Offer Competitive pay Training...

  • Front Desk Associate

    1 month ago

    Gilroy, United States Gold's Gym - High Note, LLC Full time

     Position OverviewThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties.We OfferCompetitive payTraining...

  • Frontline Team Members

    4 weeks ago

    Gilroy, United States Jamba Full time

    We offer:• A fast-paced, challenging and healthy work environment• Both part-time and full-time• A career path that fosters growth and personal development, and possible early promotions based on merit.• A fun and supportive work environment – we proudly refer to this as our Jamba CultureRequirements::• Must be 16 years of age or older• High...

  • Seasonal Associate

    2 days ago

    Gilroy, United States Famous Footwear Full time

    Famous Footwear - FAMOUS FOOTWEAR OUTLET #61194 GILROY PREMIUM OUTLETS [Retail Sales / Team Member] As a Seasonal Associate at Famous Footwear, you'll: Ensure daily store tasks (pricing, shipment processing, fulfillment and inventory) are dialed in, keeping the store running like a tightly laced sneaker; Deliver clear, concise and timely communications to...

  • Store Associate

    4 weeks ago

    Gilroy, United States CVS Corporation Full time

    / / Store Associate **Store Associate** **Job ID:** 2036249BR **Category:** Cashier **Address:** 800 First St. **Location:** Gilroy, CA **Job Description** Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, were shaping the future of health care for people, businesses, and communities. With your talents and...