BottleDrop Customer Service Associate

3 weeks ago


Corvallis, United States OBRC Full time

Customer Service AssociateThe Customer Service Associate is responsible for delivering superior customer service in a friendly, professional and considerate manner. The Customer Service Associate will possess the ability to communicate effectively and provide a positive experience for our customers. They will maintain the appearance of the BottleDrop Redemption Center and surrounding area to meet company standards. The Customer Service Associate must be dependable with punctual attendance.Primary Duties & Responsibilities:Adhere to OSHA Safety Standards and OBRC policies including but not limited to Personal Protective Equipment and Lock Out Tag OutMaintain the appearance of the facility inside and outside including sweeping, mopping, wiping down counters, machines, windows and doors, properly storing supplies and cleaning the break room and restroomsEducate and introduce customers to Oregon's Bottle Bill and the BottleDrop systemAssist BottleDrop customers with kiosk, payment slips, bags, tags, hand counts, and reverse vending machines (RVMs)Enforce daily limits in a professional and considerate mannerEfficiently and accurately complete all data entry requirements and the processing of beverage containersSafely operate, maintain and troubleshoot equipment and Redemption Center toolsEscalate repair issues when necessaryOther job duties as assignedEducation/Experience:High School diploma or equivalent education is requiredCustomer service and/or cash handling experience is preferredExperience in a fast-paced retail environment is preferredRequirements Skills, Job Knowledge & Abilities:Strong verbal communication skillsAbility to work well in a team environmentSupervisory Responsibility:NoneTravel:NoneWorking Conditions/Physical Requirements:While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The position involves sitting, walking and lifting up to 50 pounds for long periods of time throughout the day.



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