VP of Renewals

Position Overview:

We are seeking a dynamic and results-oriented Vice President of Renewals to lead our martech division's renewals strategy in New York City. The ideal candidate will have a strong background in customer success, account management, and contract renewals within the martech industry.

Key Responsibilities:

• Renewal Strategy: Develop and execute a comprehensive renewal strategy to maximize customer retention and drive revenue growth within the existing client base.
• Client Engagement: Cultivate and maintain strong relationships with key clients, understanding their needs and ensuring satisfaction with our martech solutions.
• Renewal Forecasting: Manage the renewal pipeline and forecast accurately to ensure revenue targets are met or exceeded.
• Contract Negotiation: Lead contract renewal negotiations, working closely with clients to address concerns, overcome objections, and secure favorable terms.
• Customer Advocacy: Serve as a customer advocate within the organization, representing client interests and driving internal alignment to deliver value and ensure success.
• Cross-Selling and Upselling: Identify opportunities for cross-selling and upselling additional martech products and services to existing clients, driving incremental revenue.
• Performance Analysis: Utilize data analytics and performance metrics to assess renewal trends, identify at-risk accounts, and implement proactive retention strategies.
• Team Leadership: Lead and mentor a high-performing renewals team, providing guidance, support, and coaching to drive individual and team success.
• Process Optimization: Continuously optimize renewal processes and workflows to improve efficiency and scalability, leveraging automation and best practices.
• Collaboration: Work closely with sales, customer success, product, and finance teams to ensure alignment and collaboration across the organization.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred).
• Minimum of 8 years of experience in customer success, account management, or renewal leadership roles within the martech industry.
• Proven track record of achieving and exceeding renewal targets in a high-growth environment.
• Strong negotiation and influencing skills, with the ability to build rapport and trust with clients.
• Excellent communication and presentation skills