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Support Services Representative

1 month ago

Kansas City, United States Fellowship of Christian Athletes Full time
The Support Services Representative is often the first level contact with the public and must have a broad knowledge of the FCA ministry and its departments. To the staff serving the field, the Support Services Representative quickly responds to calls concerning software/hardware concerns or directs the staff member to the appropriate department.

MINISTERIAL DUTIES

These responsibilities are critical to the FCA mission, and this position plays a vital role in our ministry. FCA expects all functions and responsibilities outlined below to be carried out with a heart surrendered to serving God as a form of worship.
  • Agree with, and abide by, FCA's Christian Community Statement.
  • Follow a spiritual rhythm including daily prayer and Bible study to seek the Lord's will for FCA.
  • Lead, conduct and provide spiritual leadership for staff, volunteers, coaches and athletes through prayer, Bible study, worship and living by example so they are equipped to serve others.
  • Connect to and participate in a local church through worship and weekly involvement.
  • Conduct yourself in a manner that affirms biblical standards of conduct in accordance with FCA's Christian beliefs (see FCA's Christian Community Statement) at all times.

POSITION RESPONSIBILITIES
  • Respond to 800# calls from the public and staff.
  • Provide entry level support for staff in the areas of computer/technical needs.
  • Demonstrate an understanding and use of various software packages.
  • Provide basic hardware assistance and data entry functions.
  • Provide basic knowledge of cell phone technology.
  • Provide customer service to questions related to FCA's ministry and programs.
  • Demonstrate the ability to handle high volume of calls keeping responses friendly, accurate and efficient.
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