CRM Global Director
2 weeks ago
AstraZeneca Crm Experience ManagerIn this newly created Gaithersburg, MD-based role, you will shape how AstraZeneca's Sales Force engages customers by defining, optimizing, and implementing CRM experiences that power strategy, productivity, and measurable impact. Partnering closely with sales leaders, field representatives, IT, and cross-functional teams, you'll translate real-world sales processes into intuitive Salesforce workflows, elevate usability through continuous feedback, and establish a unified global backbone for AZ CRM operations. From piloting new capabilities with US OBU to scaling best practices worldwide, you'll drive adoption, ensure compliance, and deliver transformative business and technology outcomes that unlock value for our users, customers, and brands.Accountabilities:Partner with Sales leadership to identify and prioritize CRM capabilities that drive sales effectiveness.Translate sales processes into CRM workflows, ensuring alignment with business goals.Gather feedback from sales users to continuously improve CRM features and usability.Collaborate with the Senior Director and other Directors to ensure integration and consistency across functions. Design and shape CRM processes, features, and functionalities for Sales Force users.Collaborate with IT platform owners and technical teams to ensure business processes are correctly represented in the CRM setup.Drive user experience improvements to facilitate rapid adoption and ease of use of new CRM capabilities.Engage with the pilot market (US OBU) and global markets to align on core Salesforce processes, establishing a unified backbone for AZ CRM global operations.Foster cross-functional collaboration (Sales, Medical, Market Access, Marketing, Field/HQ roles) to enable agile sharing of information, data, and insights.Work closely with Compliance and Legal to ensure robust compliance and legal foundations for CRM capabilities.Lead experience learning initiatives, including beta-testing new processes and CRM features, piloting UX with markets, and incorporating feedback into CRM releases.Contribute to training and change management plans, including the development of training documentation for market activation.Essential Skills/Experience:Bachelor's Degree required.5 years of experience in CRM platform adoption, design, and implementation, preferably in the life sciences sector.Previous experience with Sales Force marketing outbound platform and other solutions (SFMC/SFDC).Proven experience and knowledge of the key sales force processes, tasks, and responsibilities that will drive the design of the CRM requirement for the user and will provide value to AstraZeneca User, Customers and Brands.Strong leadership and cross-functional collaboration skills in a complex organization with minimal direct supervision.Demonstrated ability to drive user experience improvements and change management.Knowledge of compliance and legal requirements in CRM implementations.Excellent communication and presentation skills.Strong project management skills with ability to ensure timely, on-target and within budget accomplishment of tasks.Expertise to deliver transformative business and technology projects.
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CRM Global Director
2 weeks ago
Gaithersburg, United States AstraZeneca Full timeIn this newly created Gaithersburg, MD-based role, you will shape how AstraZeneca’s Sales Force engages customers by defining, optimizing, and implementing CRM experiences that power strategy, productivity, and measurable impact. Partnering closely with sales leaders, field representatives, IT, and cross‑functional teams, you’ll translate real‑world...
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Gaithersburg, United States AstraZeneca Full timeEnterprise Crm Transformation LeaderAre you ready to lead an enterprise-scale CRM transformation that elevates how we engage customers and, ultimately, improves patient outcomes? This role sets the strategy and execution for global CRM capability building, change leadership, and continuous platform evolutionturning complexity into adoption, and adoption into...
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Gaithersburg, United States AstraZeneca Full timeAre you ready to lead an enterprise-scale CRM transformation that elevates how we engage customers and, ultimately, improves patient outcomes? This servidor?role sets the strategy and execution for global CRM capability building, change leadership, and continuous platform evolution—turning complexity into.Location and adoption, and adoption into measurable...
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CRM Medical Director
2 weeks ago
Gaithersburg, United States AstraZeneca Full timeCRM Medical DirectorJoin AstraZeneca in the newly created role of CRM Medical Director, where you will be responsible for the needs of the Medical Field team, ensuring CRM processes support medical engagement, scientific exchange and compliance. This role will work closely with Medical field leaders and users to deliver CRM solutions that facilitate...
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Senior Director,CRM Commercial
3 weeks ago
Gaithersburg, United States AstraZeneca Full timeSenior Director, Customer Engagement Platform CapabilitiesJoin AstraZeneca as the Senior Director, Customer Engagement Platform Capabilities, and shape the future of how we connect with customers across our global markets. Reporting to the Global Head of CRM, you will lead the end-to-end design and evolution of our new Salesforce Life Sciences Cloud...
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CRM Medical Director
2 weeks ago
Gaithersburg, United States AstraZeneca Full timeJoin AstraZeneca in the newly created role of CRM Medical Director, where you will be responsible for the needs of the Medical Field team, ensuring CRM processes support medical engagement, scientific exchange and compliance. This role will work closely with Medical field leaders and users to deliver CRM solutions that facilitate effective interactions with...
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Senior Director, CRM Commercial
2 weeks ago
Gaithersburg, United States AstraZeneca Full timeJoin AstraZeneca as the Senior Director, Customer Engagement Platform Capabilities, and shape the future of how we connect with customers across our global markets. Reporting to the Global Head of CRM, you will lead the end‑to‑end design and evolution of our new Salesforce Life Sciences Cloud platform—translating complex business processes into...
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Senior Director, CRM Commercial
1 week ago
Gaithersburg, United States AstraZeneca Full timeJoin AstraZeneca as the Senior Director, Customer Engagement Platform Capabilities, and shape the future of how we connect with customers across our global markets. Reporting to theGlobal Head of CRM, you will lead the end‑to‑end design and evolution of our newSalesforce Life Sciences Cloudplatform—translating complex business processes into intuitive,...
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Senior Director, CRM Commercial
2 weeks ago
Gaithersburg, United States AstraZeneca Full timeJoin AstraZeneca as the Senior Director, Customer Engagement Platform Capabilities, and shape the future of how we connect with customers across our global markets. Reporting to the Global Head of CRM, you will lead the end-to-end design and evolution of our new Salesforce Life Sciences Cloud platform-translating complex business processes into intuitive,...
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Senior Director, CRM Commercial
2 weeks ago
Gaithersburg, MD, United States AstraZeneca Full timeJoin AstraZeneca as the Senior Director, Customer Engagement Platform Capabilities, and shape the future of how we connect with customers across our global markets. Reporting to the Global Head of CRM, you will lead the end-to-end design and evolution of our new Salesforce Life Sciences Cloud platform-translating complex business processes into intuitive,...
