Massage Services Supervisor

4 weeks ago

New York, United States Escalon Recruiting Services Full time

Massage Services Supervisor - High End Spa – Manhattan, NY - Onsite


About the role:

Our client is a high end Spa located in Manhattan, NY seeking a Massage Services Supervisor for their LMT department. This role will be the expert on the guest experience while leading and managing a team of 8 Massage Therapists. The ideal candidate will drive customer satisfaction, and loyalty by ensuring that our guests receive outstanding service from our Massage Therapists. The Spa Manager Manager will be responsible for orders, inventory, and maintaining stock levels of skin care cosmetics, oils, scents, and fragrances, to ensure that the spa always has the relevant products needed for our guests.


Duties/Responsibilities

  • Regularly engages with, motivates, and supports Massage Therapists in delivering the finest experience for guests.
  • Acts as a role model for the service skills that meet the clients desired goals and objectives.
  • Able to develop and train team members on excellent guest service expectations.
  • Ensure employees are engaging with guests, understanding their needs, and providing solutions.
  • Provides operational management to employees, including coaching, training, providing feedback and direction in helping the team to achieve goals.
  • Prepares weekly schedules for Massage Therapists two weeks in advance and sends to employees.
  • Provides ongoing performance feedback and recommendations to the Spa Director with the goal to continuously improve the Massage Therapist team at the Spa.
  • Ensure staff adheres to safety, cleanliness, and product quality standards.
  • Oversees inventory levels of products and places product orders in a timely fashion.
  • Collaborates well and communicates consistently with the operations team to ensure guests needs are the priority and are satisfactorily met.
  • Responds to complaints, taking any and all appropriate actions to turn dissatisfied guests into returning guests.
  • Achieves guest service objectives by contributing to guest information and making recommendations to strategic plans and reviews.
  • Ensures that company policies and procedures are followed.
  • Performs other related duties as assigned.


Required Skills/Abilities:

  • Supervisory experience required.
  • Previous Spa, Restaurant, Hotel/Hospitality or Office Manager experience preferred but not required.
  • Must have experience creating and managing employee schedules
  • The ability to demonstrate provide exception guest services
  • Must be proficient in Windows and Microsoft Office.
  • Ability to work flexible hours as required including nights, weekends, and holidays
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.


Education and Experience:

  • Bachelor's Degree in Management, Hotel Administration, Business, or related field.
  • At least two years of supervisory experience


Physical Requirements:

  • Must be able to stand for extended periods of time
  • Must be willing to work flexible hours including at least 2 days a week from 12pm to 8pm
  • Must be willing to work some weekends and holidays.


Benefits

Base pay between $65k and $68k

Client covers 98% of Health, Dental and Vision

Unlimited PTO

Free access to the spa on days off

  • Massage Services Supervisor

    4 weeks ago

    New York, United States Escalon Recruiting Services Full time

    Massage Services Supervisor - High End Spa – Manhattan, NY - OnsiteAbout the role:Our client is a high end Spa located in Manhattan, NY seeking a Massage Services Supervisor for their LMT department. This role will be the expert on the guest experience while leading and managing a team of 8 Massage Therapists. The ideal candidate will drive customer...

  • Massage Services Supervisor

    4 weeks ago

    New York, United States Escalon Recruiting Services Full time

    Massage Services Supervisor - High End Spa – Manhattan, NY - OnsiteAbout the role:Our client is a high end Spa located in Manhattan, NY seeking a Massage Services Supervisor for their LMT department. This role will be the expert on the guest experience while leading and managing a team of 8 Massage Therapists. The ideal candidate will drive customer...

  • Spa Services Supervisor

    4 weeks ago

    New York, United States Escalon Services Full time

    **Spa Services Supervisor - Governors Island, NY - Onsite** For nearly two decades Escalon has helped more than 5,000 companies across a range of industries to optimize their back-office processes. At Escalon, we deliver Essential Business Services to organizations so that owners and leaders can focus on the core of their business while Escalon takes care...

  • Spa Services Supervisor

    2 weeks ago

    New York, United States Escalon Recruiting Services Full time

    Massage Services Supervisor - High End Spa – Manhattan, NY - OnsiteAbout the role:Our client is a high end Spa located in Manhattan, NY seeking a Spa Services Supervisor for their LMT department. This role will be the expert on the guest experience while leading and managing a team of 8 Massage Therapists. The ideal candidate will drive customer...

  • Spa Services Supervisor

    2 weeks ago

    New York, United States Escalon Recruiting Services Full time

    Massage Services Supervisor - High End Spa – Manhattan, NY - OnsiteAbout the role:Our client is a high end Spa located in Manhattan, NY seeking a Spa Services Supervisor for their LMT department. This role will be the expert on the guest experience while leading and managing a team of 8 Massage Therapists. The ideal candidate will drive customer...

  • Massage Therapist

    1 week ago

    New York, NY, United States Massage Envy Full time

    Overview:Where Better Careers Begin!If massage therapy is more than just a job to you - if it's your calling - come grow your career as a massage therapist at the Massage Envy Midtown West franchised location! The Massage Envy brand is powered by a network of 1100+ independently owned and operated franchises, including the Massage Envy Midtown West...

  • Massage Therapist Supervisor

    2 weeks ago

    New York, United States Aire Ancient Baths Full time

    About Us: AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. At AIRE we are proud to...

  • Massage Therapist

    2 weeks ago

    New Braunfels, United States Massage Envy Full time

    Overview:Where Better Careers Begin!Massage Envy New Braunfels 1667 W Highway 46 Suite 415 New Braunfels, TX 78132Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about...

  • Massage Therapist Supervisor

    1 week ago

    New York, United States AIRE Ancient Baths Full time

    About Us:AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.At AIRE we are proud to...

  • Massage Therapist Supervisor

    7 days ago

    New York, United States AIRE Ancient Baths Full time

    About Us:AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.At AIRE we are proud to...

  • Massage Therapist

    47 minutes ago

    New Hyde Park, United States Massage Envy Full time

    Overview:Where Better Careers Begin!Massage Envy Lake Success 1476 Union Tpke, New Hyde Park, NY 11040Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your work. At...

  • Massage Therapists

    4 weeks ago

    New York, New York, United States HSH Management Services Full time

    Massage Therapists apply a variety of scientifically developed massage techniques to the soft tissue of the body to improve muscle tone and circulation. Massage Therapists work to enhance wellbeing, reduce the physical and mental effects of stress and tension, prevent disease, and restore health. Massage Therapists agree to conduct their practices in an...

  • Massage Therapists

    1 month ago

    New York, New York, United States HSH Management Services Full time

    Massage Therapists apply a variety of scientifically developed massage techniques to the soft tissue of the body to improve muscle tone and circulation. Massage Therapists work to enhance wellbeing, reduce the physical and mental effects of stress and tension, prevent disease, and restore health. Massage Therapists agree to conduct their practices in an...

  • Massage Therapist

    4 weeks ago

    New Hyde Park, NY, United States Massage Envy Full time

    Overview:Where Better Careers Begin!Massage Envy Lake Success 1476 Union Tpke, New Hyde Park, NY 11040Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your work. At...

  • Massage Therapist

    4 weeks ago

    New Braunfels, TX, United States Massage Envy Full time

    Overview:Where Better Careers Begin!Massage Envy New Braunfels 1667 W Highway 46 Suite 415 New Braunfels, TX 78132Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about...

  • Massage Therapist

    2 weeks ago

    Short Hills, New Jersey, United States Massage Envy Full time

    Overview:Where Better Careers BeginAre you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your work. At the Massage Envy Short Hills franchise, we support and inspire you...

  • Massage Therapist-Full Time

    3 weeks ago

    New Orleans, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Elmwood 1208 S. Clearview Parkway Suite C Harahan, LA 70123 Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your...

  • Massage Therapist-Full Time

    2 weeks ago

    New Orleans, United States Massage Envy Full time

    Overview:Where Better Careers Begin!Massage Envy Elmwood 1208 S. Clearview Parkway Suite C Harahan, LA 70123Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your...

  • Massage Therapist-Full Time

    2 weeks ago

    New Orleans, United States Massage Envy Full time

    Overview:Where Better Careers Begin!Massage Envy Elmwood 1208 S. Clearview Parkway Suite C Harahan, LA 70123Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your...

  • Massage Therapist-Full Time

    3 weeks ago

    New Orleans, United States Massage Envy Full time

    Overview:Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Where Better Careers Begin!Massage Envy Elmwood 1208 S. Clearview Parkway Suite C Harahan, LA 70123Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for...