Senior Clerk

Welcome To Warner Bros. DiscoveryWhen we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.The Job: This position supports the Office Services Director and Office Managers in project oversight and client representation, involving production (non-Stage renting), corporate or WBSO client support. In many instances (primarily outside of weekday office hours when we have a roster of Managers present), the Office Services Clerk may be the sole on-site studio representative to assist clients. Working with Studio Operations management, this position serves as a liaison between clients in offices and internal WBSO maintenance or trades when a maintenance issue occurs or when client requests come in directly. In addition, this position is part of the Office Services Center, which receives and processes requests for facilities services in Planon via One Snow requests, email and phone.The Daily:On-site client service: (with and without Directors / Managers): assist with walkthroughs for upcoming production (non-stage renting) or office activity in offices. Includes instances when the clerk is the only on-lot Office Services representative and will assist clients.In-office client service: Post memos, maps, vendor access, and other correspondence to WBSO departments; schedule Set Watch and WBSO trades for required services; arrange pest control, TV Cable services, carpet cleaning, and maintenance to elevators, bollards, gate arms, roll-up/electric doors; generate orders for maintenance response, signage and marquee adjustments, cleaning, furniture moves, shred bin requests and new keys; schedule conference rooms and request other maintenance as needed.Coverage of OPS office: answering phones (from on-lot clients and departments), providing office assistance to visitors. Perform follow-up calls to ensure timely completion of work requests. Provide administrative support to managers including filing, routing mail and processing pcard reconciliation.The Essentials:High school diploma or equivalency is required.Valid California Driver's License required.Customer service experience, 1 year plus, requiredPrior experience in facilities administration, entertainment/Studio experience (Warner Bros. on-lot experience a major bonus) and Call center experience, preferredKnowledge of floor plan and workstation set-ups; prior use in parking access or administration software (e.g. Gateworks or similar visitor management plans; basic knowledge of working nature of pest control service, elevators, bollards, gate-arms, roll-up or electric doors and other general property maintenance items, preferredStrong proficiency in Word, Excel, Powerpoint, OutlookEnthusiasm for production and/or property management in the entertainment businessAn open mind for new information and methods of problem solvingStrong endurance for a variable environment which can alternate between both long and busy days, and days which are relatively quiet and steadyAbility to interact professionally and tactfully with all levels of studio personnel, including demanding clients whose issues need to be resolved promptlyComfort in receiving and protecting information which can be sensitive and/or confidentialStrong follow-up skillsA positive, optimistic, team-first presentation to both clients and WBSO colleaguesHow We Get Things DoneThis last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $36,400.00 - $67,600.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.